Technical Support Engineer, NA West at Akuity

, , -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

GitOps, Kubernetes, Argo CD, Troubleshooting, CI/CD, Customer Support, Documentation Improvement, Process Building, Argo Workflows, Argo Events, Argo Rollouts, AWS, Azure, GCP, EKS, AKS

Industry

Software Development

Description

About Akuity Akuity was founded by the co-creators of Argo, Hong Wang, Jesse Suen, and Alexander Matyushentsev. The three were founding engineers at Applatix, which launched the Argo project in 2017. After Applatix’s acquisition by Intuit in 2018, Argo rapidly expanded with projects like Argo CD, Argo Rollouts, and Argo Events, and became an incubating project within the Cloud Native Computing Foundation (CNCF). Today, Argo has over 22,000 GitHub stars and is one of the fastest-growing CNCF projects, trusted by hundreds of enterprises, including Adobe, Tesla, PayPal, Capital One, and Peloton to automate application delivery on Kubernetes. Following Argo’s widespread adoption, we founded Akuity to help organizations reliably deploy Argo at scale through enterprise support and enhanced capabilities. Backed by $25 million in funding from Lead Edge Capital and Decibel Partners, we are experiencing rapid growth while staying true to our open-source roots. We actively contribute to Argo, support the community, and promote its adoption at every opportunity. The Opportunity As a Technical Support Engineer at Akuity, you will play a critical role in ensuring our customers succeed with our platform and open-source tools. You’ll work directly with users to troubleshoot issues, improve documentation, and help build scalable support processes. You will develop deep expertise in GitOps, Kubernetes, and the Argo ecosystem, becoming a trusted partner to both our enterprise customers and the broader community. Location: Remote - North America United States or Canada Pacific, Mountain or Central Time zones What You’ll Do Deliver outstanding support to our open-source users and enterprise customers via multiple channels, including chat, forums, GitHub, and phone. Develop deep technical expertise in GitOps, Argo, and Akuity’s offerings. Troubleshoot, diagnose, and resolve customer issues promptly and accurately. Recognize common support patterns and escalate issues to engineering when appropriate. Help build and iterate on our support playbook, processes, and systems. Contribute to improving Akuity’s documentation to enhance the customer experience. What We Look For Must Have 2+ years of experience in a customer-facing support role. Experience configuring and troubleshooting Kubernetes infrastructure. Hands-on experience with Argo CD in a professional setting Familiarity with the software development lifecycle, CI/CD pipelines, or GitOps concepts. A passion for working directly with users and the ability to communicate context clearly and thoughtfully. Enthusiasm for being a primary point of contact for both open-source and enterprise customers. A proactive, strategic mindset, anticipating issues and designing scalable solutions. Strong systems thinking skills and the drive to identify root causes. Nice to Have Experience using and administering Argo projects (e.g., Argo CD, Argo Workflows, Argo Events, Argo Rollouts). Experience working with cloud providers (AWS, Azure, GCP) and managed Kubernetes services (EKS, AKS, GKE). Why Akuity? At Akuity, we believe open-source software is the most impactful way to build lasting technology. We founded this company to advocate for Argo, share our expertise, and be a trusted partner to its users. Our culture is grounded in humility, authenticity, and diversity. We value people from different backgrounds and paths in life. We trust our team members to take ownership, act responsibly, and support one another. If you are collaborative, curious, and dedicated to helping customers succeed, we’d love to meet you. Akuity is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Responsibilities

The Technical Support Engineer will deliver outstanding support to open-source users and enterprise customers across various channels, while developing deep technical expertise in GitOps, Argo, and Akuity's offerings. Responsibilities also include troubleshooting, diagnosing, resolving customer issues, escalating problems when necessary, and contributing to support process improvements and documentation.