• Documentation and validation of SOP’s
• develop communication templates and standards
• Advocate for the partner for incidents seen in their environment
• Playbooks
• Onboarding of new products
• Onboarding of new syndicated tools
• Triage of incidents according to SLA
• War Room Support
• Daily Incident Meetings with Partners
• Guide larger teams on Partner specific implementations and Severity Guidelines
• Root Cause Analysis
  Job Type: Contract
  Pay: $35.00 - $40.00 per hour
  Expected hours: 40 per week

Application Question(s):

• How much experience do you have with Technical Support, Incident management, or system engineering?
• Have you worked in managing incidents, facilitating war rooms, and guiding teams in high-pressure situations?
• Desired Salary
• Current visa status

Ability to Commute:

• Philadelphia, PA (Required)

Work Location: In perso

Please refer the Job description for details