Technical Support Engineer at Packsize
Berlin, Berlin, Germany -
Full Time


Start Date

Immediate

Expiry Date

17 Dec, 26

Salary

110000.0

Posted On

18 Sep, 26

Experience

8 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Information Services

Description

e’re excited about you because:


  • 3-5 years of relevant experience in similar role
  • You have a track record of building and growing businesses in fast-paced, high-growth environments—especially within ad tech, retail media, or digital platforms
  • You’re strategic, but not afraid to roll up your sleeves and execute
  • You know how to navigate complex partnerships across retailers, brands, and technology stakeholders
  • You have strong communication and influencing skills, and you can drive alignment across both internal and external stakeholders
  • You’re energized by building something from the ground up and leading with ownership and urgency

Next steps


  • If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!
Responsibilities
  • Key Responsibilities:Support, investigate, and troubleshoot issues involving SMTP, DNS, TLS, authentication, filtering, and networking in a Linux-based environment
  • Handle complex customer cases and act as a senior escalation point
  • Coordinate incident response, communication, and resolution
  • Work with engineering and infrastructure teams on root-cause analysis and service improvements
  • Create technical documentation and mentor junior staff

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