Technical Support Engineer- Part Time at Quicklizard

Petah Tikva, Center District, Israel -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Problem-Solving, Communication, Teamwork, Analytical Skills, APIs, Bash, Python, Json, Customer Service, Research, Debugging, Self-Management, Product Education, Collaboration

Industry

technology;Information and Internet

Description

Description A young and dynamic hi-tech company is seeking a dedicated and knowledgeable Technical Support Engineer to join the team. In this role, you will become proficient in our product's inner workings and act as a technical expert across a wide range of topics. You will serve as a primary point of contact for clients, ensuring their technical issues are resolved promptly and collaborating with cross-functional teams to deliver exceptional solutions and best practices. Your responsibilities will include providing product education, troubleshooting, and handling customer inquiries through Zendesk and email. Responsibilities: · Offer technical support and product assistance to customers worldwide via our ticketing system, calls, and emails. · Collaborate closely with customer success managers to prioritize issues, maintain effective communication, and oversee end-to-end resolution. · Independently resolve problems and follow appropriate escalation procedures when necessary. · Reproduce and debug customer-reported problems, collaborating with engineering teams to achieve timely resolutions. · Conduct research to identify root causes, troubleshoot, and investigate issues thoroughly. · Provide technical assistance to business partners and address customer service needs. · Identifying customers' needs and assisting with problem-solving. Requirements Requirements: · Minimum of 2 years of experience in QA or technical support (advantageous). · Fluent in English, both spoken and written are must. · Knowledge with languages, such as, bash, python and Json. · Flexibility in working hours on morning/evening shifts is a must, including Fridays and holidays. · Strong problem-solving skills, with a passion for identifying and addressing root causes. · Ability to effectively communicate complex concepts in a clear and professional manner. · Effective teamwork and independent work capabilities, coupled with analytical problem-solving skills. · Proficient in technical troubleshooting. · Experience working with APIs. · Self-management skills with a proactive approach.

Responsibilities

The Technical Support Engineer will provide technical support and product assistance to customers worldwide, ensuring prompt resolution of technical issues. They will collaborate with cross-functional teams and conduct research to troubleshoot and investigate issues thoroughly.