TECHNICAL SUPPORT ENGINEER PERFORMANCE (HYBRID, SAN DIEGO, CA)

We are looking for a Technical Support Engineer for a large, global B2B high-tech company. This role will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on Performance and instance availability.
This is a 40-hour-per-week, 12-month contract to hire a hybrid role supporting our client’s office in San Diego, CA. (Must be in office Wednesday and Thursday.)
This is a W-2 employee of Stage 4 Solutions. Health benefits and 401K are offered.

REQUIREMENTS:

• Strong personal commitment to quality and customer service
• Experience with relational databases (e.g. MySQL, Oracle)
• Java experience- ability to read and understand object oriented design principles and memory management
• Experience in one (or more) scripting languages- JavaScript is preferred. Python or Perl-plus
• Advanced Unix/Linux experience
• Ability to analyze java heap dumps as well as thread dumps
• Working knowledge of the components in a web applications stack.
• Experience diagnosing performance degradation (e.g. explain plans, database tuning)
• Strong teammate with high level of commitment and excellent communication skills
  We’re building a pipeline of talented professionals for upcoming roles. Please submit your application to stay on our radar! Although these are not active roles now, we do see these often (apply to the Technical Support Engineer Performance (Hybrid, San Diego, CA) role).
  Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates’ qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic

• Responsible for finding ways to remediate outages or enhance performance on the ServiceNow platform, utilizing tools like BigData, Splunk, and Grafana to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization.
• Using your database optimization skills, you will directly tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better formed queries.
• You will review Javascript and Java application code to point out and fix performance concerns.
• You bridge the gap between the customer and the different internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance issues and find root cause analysis.