Piper Companies is hiring a Technical Support Engineer for a data security company located in Morrisville, NC. The Technical Support Engineer will need to be a proactive and customer driven individual that can take support to the next level. The Technical Support Engineer will need to sit on site 2 days per week in Morrisville, NC.

REQUIREMENTS FOR THE TECHNICAL SUPPORT ENGINEER:

• Hands-on experience with SaaS platforms and cloud architectures (AWS, Azure, GCP).
• Solid understanding of IAM solutions (e.g., Okta, Azure AD, AWS IAM).
• Strong foundation in networking protocols (TCP/IP, DNS, SSL/TLS) and security infrastructure (firewalls, VPNs, IDS/IPS).
• Proficient in log analysis and root-cause troubleshooting across diverse environments.
• Experience managing security challenges in multi-tenant SaaS environments.

• Serve as the frontline technical expert for our Data Security Platform, delivering exceptional support across SaaS and hybrid environments.
• Triage, troubleshoot, and resolve complex issues related to networking, cloud infrastructure, and application security.
• Proactively identify and mitigate potential threats before they impact customers using tools like ADX and Grafana.
• Partner with Engineering, Product, and Customer Success teams to influence product improvements and ensure seamless escalations.