Piper Companies is hiring a Technical Support Engineer for a small IT Services firm located in Raleigh, NC. The Technical Support Engineer will handle remote and onsite support, troubleshoot issues across Windows, macOS, networks, and cloud platforms, and maintain clear and detailed documentation. The Technical Support Engineer can work remotely within North Carolina, but will need to travel to customer sites on an as needed basis.

REQUIREMENTS FOR THE TECHNICAL SUPPORT ENGINEER:

• 3+ years in IT support with proven track record (“go-to person” on the team)
• Experience supporting Windows and macOS operating systems
• Strong knowledge of networking: TCP/IP, DNS, DHCP, VPNs
• Hands-on experience with Active Directory, Microsoft Entra, GPOs
• Familiar with routers, switches, firewalls, and security best practices
• Practical use of O365/M365, Azure Cloud, and domain/SSL management

• Provide advanced support for Windows and macOS environments, resolving user and system issues
• Monitor and manage network protocols including TCP/IP, DNS, DHCP, and VPN configurations
• Administer Active Directory, Microsoft Entra, and manage Group Policies across client infrastructures
• Configure, maintain, and troubleshoot routers, switches, and firewalls to ensure security and connectivity
• Oversee the implementation and management of O365/M365 solutions, including user access and cloud resources