ABOUT PLAUD AI

PLAUD AI is a pioneering AI-native hardware and software company that turns meetings and conversations into actionable insights with AI devices like PLAUD NOTE and PLAUD NotePin. By recording, transcribing, and summarizing real-life conversations, our solutions boost productivity and save time. Designed for precision and flexibility, whether in meetings or on the go, our products empower you to focus on creative, high-value work while AI handles the details.
We are a growing global team of hardware and software experts seeking advanced AI innovations that integrate with real-life user scenarios. Our newly established headquarters in San Francisco will collaborate with our teams in Shenzhen, Beijing, and Tokyo to extend AI benefits to users globally.
Visit https://www.plaud.ai to learn more.

ABOUT THE ROLE

We’re looking for a Senior Technical Support Engineer who can handle escalated hardware/software issues, conduct QA reviews, and guide the Tier 1 outsourced team on technical problem-solving. Candidates with previous team mentoring or leadership experience are preferred.

WHAT YOU WILL DO

• Troubleshoot escalated issues including hardware faults, account errors, and AI feature malfunctions
• Liaise with product and R&D teams for issue resolution and feedback
• Participate in technical QA audits and identify improvement opportunities
• Guide outsourced Tier 1 technical team (Philippines) on standard tech cases
• Support FAQ, knowledge base, and tool updates for self-help