Intralox has been the world leader of award-winning, comprehensive conveyance solutions for over 50 years. We invented modular plastic conveyor belting and continue to provide outstanding customer service by being reliably innovative and offering cutting-edge solutions to our customers. Intralox is the largest of four operating divisions of Laitram, L.L.C. and offers an unparalleled opportunity for those who want to work for an established yet growing company in the private sector.
As a member of the Technical Support Group (TSG) you will part of a multicultural team provide first-line, remote technical support both to Polish and English-speaking customers and to the company’s customer service and sales departments. You will be able to work in a broad range of industries providing technical support and finding solutions to technically challenging problems. This role is based in Hoofddorp or Wehl (GLD).

QUALIFICATIONS:

• (Near) native Polish speaker with fluent English skills, other languages are a plus
• A technical degree (Mechanical Engineering preferred) from a college or university
• Experience in industrial sales/support or equipment specification is highly desirable
• Strong mechanical aptitude and the ability to articulate complex concepts
• Excellent problem-solving skills and logical thinking

• Provide expert remote technical support and troubleshooting for our Polish and English-speaking customers
• Make industry-specific product recommendations to meet unique customer specific needs
• Conduct technical evaluations of conveyor systems and suggest improvements
• Deliver engaging technical presentations via Microsoft Teams or other remote technologies
• Offer technical training to colleagues and customers
• Research and compile technical data to support customer inquiries
• Create detailed Bill of Materials for various projects
• Participate in development and maintenance of tools and technical documentation