Technical Support Engineer at PTC

, , United States -

Full Time

Start Date

Immediate

Expiry Date

05 Jan, 26

Salary

0.0

Posted On

07 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, Problem Solving, Multitasking, Organization, Troubleshooting, Database Management, Java, JavaScript, HTML5, CSS, PHP, IoT, RESTful API, Network Communication, Analytical Skills, Documentation

Industry

Software Development

Description

In addition, you'll contribute to our knowledge base by creating and publishing reusable articles for both customers and internal teams. You'll be encouraged to grow your expertise through ongoing training and self-driven learning opportunities. Success in this role requires a proactive mindset and the ability to take initiative when facing new challenges independently. Work hours align with standard business hours (Pacific Time). Standup Meeting 8am PST every morning. Proven ability and enthusiasm for developing personalized customer service and communication skills. Self-motivated and capable of working independently while actively supporting team objectives. Excellent written & oral communication skills in English (additional language skills are a plus but not mandatory) Customer-oriented, customer-facing abilities, problem-solving, multitasking and organization skills Broad range of troubleshooting skills related to enterprise business applications like application server setup, database management, performance tuning, data analysis, app server configuration, installation, and migration Hands-on experience with implementing or supporting client-server architectures and multi-tier applications. Strong analytical problem-solving skills, with a focus on thorough investigation and precise documentation of technical issues and customer use cases. Familiarity with network communication protocols and mobile equipment technologies Database knowledge: Oracle or MySQL, or other DB technologies (PostgreSQL RDBMS, ANSI SQL, InfluxDB, Cassandra, etc.) Programming experience: Java/JavaScript or Web programming technologies (HTML5, CSS, PHP, etc.) Understanding of IoT infrastructure, including cloud platforms (preferably Microsoft Azure) Exposure to RESTful API development and integration Awareness of IoT hardware devices and sensors Knowledge of industrial PLCs and their communication protocols (e.g., Modbus, OPC-UA) 0-8 years of experience in providing technical product support solutions for customers Bachelor's Degree in Information Technology or relevant work experience. Recent graduates or candidates with internship or project experience in IoT are also encouraged to apply

Responsibilities

The Technical Support Engineer will provide technical product support solutions for customers and contribute to the knowledge base by creating reusable articles. The role requires a proactive mindset and the ability to work independently while supporting team objectives.