About the job

Role Description The Process Support Coordinator at LD Celulose S. A. will provide day-to-day remote support to internal teams and external stakeholders, ensuring smooth handling of process-related inquiries and cases. This part-time role involves managing support tickets, documenting issues, tracking case progress, and escalating complex matters to appropriate technical or operational contacts. The coordinator will communicate regularly with customers and colleagues to clarify requirements, provide status updates, and ensure timely resolution of requests. Additional responsibilities include maintaining accurate records in support systems, identifying recurring issues, and contributing to improvements in procedures, workflows, and knowledge base content.

Qualifications

• Candidates should possess strong Interpersonal Skills and Communication abilities to collaborate effectively with diverse stakeholders.
• Candidates should possess Case Management skills to organize, track, and resolve multiple cases and requests efficiently.
• Candidates should possess Customer Service skills to deliver professional, timely, and empathetic support experiences.
• Candidates should possess Technical Support capabilities to understand basic system processes, troubleshoot issues, and liaise with technical teams.
• Candidates should have strong organizational skills, attention to detail, and the ability to work independently in a remote, part-time environment.
• Candidates should be comfortable using digital tools and support platforms; experience in industrial, manufacturing, or process-focused environments is beneficial.
• Candidates should have relevant education or experience in business, operations, customer support, or a related field.

About the job

• Role: Technical Support Specialist (Remote)
• Location: Remote (Work from Anywhere)

Role Overview:We are hiring for one of our clients, seeking a Computer User Support Specialists to work on a Full-Time basis. This role involves providing technical assistance to end users, troubleshooting hardware and software issues, and maintaining IT systems. The specialist will resolve technical problems and ensure minimal downtime for users across multiple locations.

Key Responsibilities:• Provide first-level technical support via phone, email, or chat for hardware, software, and network issues.• Diagnose and resolve computer system problems, including operating systems, applications, and peripherals.• Escalate complex issues to appropriate teams while tracking and documenting resolution progress.• Assist with user account management, including password resets and access provisioning.• Maintain inventory of IT assets and ensure compliance with software licensing agreements.Job Description

1.   Showroom Robot Maintenance & Readiness

1.1. Robot Setup & Preparation: Prepare showroom robots for daily demonstrations and customer visits, including charging, software checks, feed file updates, mapping, branding, announcements, and other required configurations.

1.2. Testing & Maintenance: Conduct routine checks to ensure showroom robots are functioning correctly, identify faults, carry out basic repairs and troubleshooting, and keep robots clean, updated, and ready for use.

1.3. Demo Readiness: Ensure all demo robots, chargers, accessories, controllers, and related equipment are available and in working condition before customer demonstrations.

2.   Support for Sold Robots

2.1. Delivery & Installation: Prepare sold robots according to the approved scope, complete required configurations and testing, and support delivery, installation, and customer onboarding.

2.2. Technical Support: Provide after-sales support for sold robots by handling technical enquiries, troubleshooting issues remotely or on-site, and coordinating repairs where required.

2.3. Support Tickets & Documentation: Record customer issues, maintain support tickets, document troubleshooting steps and resolutions, and escalate complex issues to the relevant technical team when required.

3.   Robot Rental Operations

3.1. Rental Preparation: Configure rental robots based on each project requirement, including branding, content, announcements, mapping, movement settings, and other approved customizations.

3.2. Pre- and Post-Rental Checks: Test robots before dispatch, record their condition, verify accessories and equipment, and inspect robots again upon return for any damage, missing items, or technical issues.

3.3. On-Site Rental Support: Support delivery, setup, testing, operation, and troubleshooting of rental robots at exhibitions, events, client premises, or other project locations when required.

4.   Customer Demonstrations & Technical Assistance

4.1. Product Demonstrations: Conduct showroom demonstrations, explain robot features and applications, answer basic technical questions, and assist customers in understanding how the robot can be used for their requirements.

4.2. Customer Support: Respond to technical queries received through calls, email, chat, walk-ins, or support tickets and ensure issues are resolved or properly escalated.

4.3. Prospect Data Entry: Record prospective customer details, enquiries, requirements, and follow-up information accurately in the company CRM or designated system.

Requirements

1.1.  Diploma or Bachelor’s degree in Robotics, Mechatronics, Electronics, Engineering, IT, or a related technical field.

1.2.  Basic knowledge of robotics, software configuration, troubleshooting, networking, and technical support.

1.3.  Comfortable conducting robot demonstrations and communicating with customers. Able to travel to client sites, exhibitions, and project locations. Willing to work flexible hours when required for rentals, events, deliveries, or customer support.

1.4.  Physically able to safely lift, move, load, unload, and position robots, equipment, and project materials as part of the role.

Job Description

1.   Showroom Robot Maintenance & Readiness

1.1. Robot Setup & Preparation: Prepare showroom robots for daily demonstrations and customer visits, including charging, software checks, feed file updates, mapping, branding, announcements, and other required configurations.

1.2. Testing & Maintenance: Conduct routine checks to ensure showroom robots are functioning correctly, identify faults, carry out basic repairs and troubleshooting, and keep robots clean, updated, and ready for use.

1.3. Demo Readiness: Ensure all demo robots, chargers, accessories, controllers, and related equipment are available and in working condition before customer demonstrations.

2.   Support for Sold Robots

2.1. Delivery & Installation: Prepare sold robots according to the approved scope, complete required configurations and testing, and support delivery, installation, and customer onboarding.

2.2. Technical Support: Provide after-sales support for sold robots by handling technical enquiries, troubleshooting issues remotely or on-site, and coordinating repairs where required.

2.3. Support Tickets & Documentation: Record customer issues, maintain support tickets, document troubleshooting steps and resolutions, and escalate complex issues to the relevant technical team when required.

3.   Robot Rental Operations

3.1. Rental Preparation: Configure rental robots based on each project requirement, including branding, content, announcements, mapping, movement settings, and other approved customizations.

3.2. Pre- and Post-Rental Checks: Test robots before dispatch, record their condition, verify accessories and equipment, and inspect robots again upon return for any damage, missing items, or technical issues.

3.3. On-Site Rental Support: Support delivery, setup, testing, operation, and troubleshooting of rental robots at exhibitions, events, client premises, or other project locations when required.

4.   Customer Demonstrations & Technical Assistance

4.1. Product Demonstrations: Conduct showroom demonstrations, explain robot features and applications, answer basic technical questions, and assist customers in understanding how the robot can be used for their requirements.

4.2. Customer Support: Respond to technical queries received through calls, email, chat, walk-ins, or support tickets and ensure issues are resolved or properly escalated.

4.3. Prospect Data Entry: Record prospective customer details, enquiries, requirements, and follow-up information accurately in the company CRM or designated system.

Requirements

1.1.  Diploma or Bachelor’s degree in Robotics, Mechatronics, Electronics, Engineering, IT, or a related technical field.

1.2.  Basic knowledge of robotics, software configuration, troubleshooting, networking, and technical support.

1.3.  Comfortable conducting robot demonstrations and communicating with customers. Able to travel to client sites, exhibitions, and project locations. Willing to work flexible hours when required for rentals, events, deliveries, or customer support.

1.4.  Physically able to safely lift, move, load, unload, and position robots, equipment, and project materials as part of the role.