This role is offered on a hybrid basis, which involves a combination of working from our office in Copenhagen and also remotely.
At RS, technical support is one of our key strengths in Scandinavia, setting us apart by offering exceptional assistance to our customers. As a Technical Support Engineer, you’ll play a vital role in providing expert guidance on our products through phone, email, and live chat, ensuring customers get the best solutions for their needs.
This role goes beyond troubleshooting—it’s also about driving sales, building strong relationships, and making a real impact. Whether it’s supporting the sales team, managing bill of material lists, attending exhibitions, or visiting customers, you’ll be at the heart of helping businesses find the right technical solutions.
If you’re passionate about technology, problem-solving, and customer success, we’d love to hear from you!

IF YOU HAVE THE FOLLOWING SKILLS AND EXPERIENCE, WE WANT TO HEAR FROM YOU:

• Technical knowledge of one of the areas: automation/robotics/mechatronics/electronics/electrical engineering (You might be an automation engineer, mechanical engineer, electronics technician, electrician).
• Fluent in English and in one of the Scandinavian languages: Swedish, Norwegian, Danish.
• Understand the technical needs of engineers and buyers (our target customers).
• Confident and effective communicator & relationship builder at all levels of the business and to various stakeholders.
• Willing to learn and can-do attitude.

In this role, you will be the go-to expert for our customers, providing high-quality technical advice through telephone, email, and live chat. You’ll build strong relationships with suppliers, the RS Pro team, and product managers in the UK, ensuring you stay informed and well-equipped to support both customers and colleagues. As a key advocate for RS Pro, you’ll help drive its growth by sharing your expertise with the technical and sales teams.
Your impact will extend beyond customer support—you’ll also play a crucial role in training RS colleagues across Scandinavia, enhancing their technical knowledge and capabilities. Contributing to our vision of becoming the “First Choice” for our customers, you’ll actively engage in new initiatives, whether in sales, marketing, or other strategic activities. Attending exhibitions and customer visits will be part of your journey, allowing you to gain valuable insights and strengthen partnerships. Additionally, you’ll collaborate closely with local product and supplier managers, exchanging best practices to continuously improve our technical support offering.