About the job

IT System Administrator & Technical Customer SupportLippstadt, Germany · Hybrid

About INDEC:For more than 25 years, INDEC has helped leading companies make better product and market decisions through benchmarking, cost engineering, competitive intelligence, and applied innovation.As our digital products continue to grow, we are looking for someone who can combine technical understanding with a strong customer mindset.This is not a role where you simply maintain systems and wait for tickets. You will gradually become an expert in our software and solutions, support our customers in using them successfully, and identify opportunities to improve their experience and our products.

What you will doYour role will evolve as you learn our software, processes, and customers.You will:Become an expert in INDEC's software and understand how our customers use it
Support customers with technical and application-related questions
Troubleshoot problems, identify their root causes, and find practical solutions
Work closely with customers to understand their needs and challenges
Support the implementation and configuration of our software
Identify recurring issues and opportunities for improvement
Translate customer feedback into actionable ideas for our development team
Gradually become a trusted technical advisor for our customers
Support and maintain our internal IT infrastructure and systems
Contribute to improving our internal processes, documentation, and support capabilities

What we are looking forWe are looking for someone who combines technical experience, curiosity, and a genuine willingness to help people.You should have:Previous experience in IT administration, technical support, software support, or a similar role
A solid technical understanding of IT systems and infrastructure
Strong troubleshooting and analytical skills
Experience working directly with customers or users
The ability to explain technical topics clearly to non-technical people
A structured and independent approach to solving problems
A strong willingness to learn and become an expert in new software and processes
A proactive mindset: you don't just solve the problem—you ask why it happened and how it can be prevented
Good communication skills in English (B2) and German (C2)

Experience with Linux, Azure, Entra ID, Intune, Windows Server, and SQL Server is valuable, but we don't expect one person to know everything from day one.What matters is that you have the technical foundation and the curiosity to learn the rest.

What we offerHybrid working model (at least 3 days per week in our Lippstadt office)
A customer-facing role with real responsibility and direct impact
The opportunity to become an expert in our software and industrial solutions
Direct interaction with international customers
Close collaboration with management, development, and other teams
A high degree of autonomy and room for initiative
Exposure to software, AI, benchmarking, and competitive intelligence
The opportunity to shape how we support customers as our digital business grows

Learn the product. Understand the customer. Solve the problem. Then make it better.

… more

Responsibilities

About the job

IT System Administrator & Technical Customer SupportLippstadt, Germany · Hybrid

What you will doYour role will evolve as you learn our software, processes, and customers.You will:Become an expert in INDEC's software and understand how our customers use it
Support customers with technical and application-related questions
Troubleshoot problems, identify their root causes, and find practical solutions
Work closely with customers to understand their needs and challenges
Support the implementation and configuration of our software
Identify recurring issues and opportunities for improvement
Translate customer feedback into actionable ideas for our development team
Gradually become a trusted technical advisor for our customers
Support and maintain our internal IT infrastructure and systems
Contribute to improving our internal processes, documentation, and support capabilities

What we are looking forWe are looking for someone who combines technical experience, curiosity, and a genuine willingness to help people.You should have:Previous experience in IT administration, technical support, software support, or a similar role
A solid technical understanding of IT systems and infrastructure
Strong troubleshooting and analytical skills
Experience working directly with customers or users
The ability to explain technical topics clearly to non-technical people
A structured and independent approach to solving problems
A strong willingness to learn and become an expert in new software and processes
A proactive mindset: you don't just solve the problem—you ask why it happened and how it can be prevented
Good communication skills in English (B2) and German (C2)

What we offerHybrid working model (at least 3 days per week in our Lippstadt office)
A customer-facing role with real responsibility and direct impact
The opportunity to become an expert in our software and industrial solutions
Direct interaction with international customers
Close collaboration with management, development, and other teams
A high degree of autonomy and room for initiative
Exposure to software, AI, benchmarking, and competitive intelligence
The opportunity to shape how we support customers as our digital business grows

Learn the product. Understand the customer. Solve the problem. Then make it better.

… more