The Technical Support Engineer resolves customer technical issues in a timely and effective fashion for Absolute’s corporate Secure Access products using strong customer service and technical skills. As such, technical aptitude, empathy, and ability to manage multiple concurrent issues are crucial.
We operate a follow-the-sun support model with our other support centers and some working hour’s flexibility is required – including periodic on-call requirements - but there are no swing shifts, or night shifts in the normal rotation.
You will be joining a team of accomplished support professionals that are respected across the organization for the value they bring to our customers and to the Absolute business.

WHY WORK FOR US:

You’re resilient and passionate about securing the Work from Anywhere era.
So are we.
We’re in search of the best and the brightest – everyone from innovators, sellers and marketers to financers, operators and especially customer relationship managers – we’re looking for top tier talent to help us shape the next decade of security, drive innovation that enables customers with truly disruptive solutions and are dedicated to making a meaningful difference.
Headquartered in Seattle, Washington with international offices in Vancouver - BC, Austin - TX, Boulder - CO, Ankeny – IA, Reading - UK and Ho Chi Minh City – Vietnam, Absolute Security accelerates customers’ shift to work-from-anywhere through the industry’s first self-healing Zero Trust platform, ensuring maximum security and uncompromised productivity. Only Absolute is embedded in more than half a billion devices, offering a permanent digital connection that intelligently and dynamically applies visibility, control and self-healing capabilities to endpoints, applications, and network access to ensure their cyber resilience tailored for distributed workforces.
Our vision is to be the world’s most trusted security company – and to empower end users to connect securely and from anywhere, to all the applications they need to collaborate and get their work done, without interruptions and with an optimal network experience. Absolute currently serves approximately 16,000 customers with more than 13 million activated endpoints globally. G2 recognized Absolute as a Leader in the Winter 2022 Endpoint Management and Zero Trust Networking Grid Reports, reflecting our continued customer satisfaction across product lines. To learn more about Absolute, visit our website at

• Use analytical skills and creativity to investigate and resolve customers’ technical issues.
• Manage multiple complex technical issues simultaneously.
• Develop expertise in using and supporting Absolute’s products and technologies, including wireless networking products.
• Investigate, document, and track product bugs and customer feature requests.
• Utilize diagnostic tools and debug files from customers.
• Duplicate issues within a lab environment.
• Participate actively during team meetings and reach out independently to other team members, sharing knowledge and assisting in troubleshooting.
• Identify and prepare information for posting on the technical support web site and/or inclusion in technical documentation.
• Identify trends in issues and make recommendations for ways to eliminate or reduce high frequency issues, streamline the support process, or reduce utilization of developer time.
• Communicate solutions to customers of varying technical abilities in a professional manner.
• Protect the security and privacy of Absolute and its customers