Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.
Role
Splunk is seeking a Technical Support Engineer to join our global technical support organization offering 24/7 support for our customers around the world. This is a very dynamic role where you will provide technical expertise and excellent customer experience around Splunk’s security products and solutions, and participate in ongoing projects around tools, knowledge management, our growing marketplace of solutions, and more. Our team operates on a 7-day global coverage model, and as a result, our support engineers are occasionally asked to work on weekends.
Responsibilities
Provide outstanding service and technical support to Splunk customers and maintain positive customer relationships
Take ownership of resolving customer problems while ensuring an outstanding customer experience
Develop and maintain a deep understanding of the Splunk product and related technologies, with a focus on our security line of products, such as Enterprise Security
Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments
Create, reuse, improve, and maintain quality knowledge articles as part of the case management workflow, while following Knowledge-Centered Service principles and methodology
Reproduce customer issues, file bug reports, raise issues to Engineering, and be the bridge between customers and product developers
Drive continuous improvement of tools, processes, and product supportability
Perform other job-related duties as assigned and participate in special projects
Requirements
Must have:
Outstanding interpersonal skills, and excellent communication - both verbal and written
Experience with UNIX (Linux, *NIX), LDAP, Windows, or Mac OS
Experience in technical support, system administration, or similar technical role, with a strong preference for experience in an IT security role, such as security analyst, SIEM administrator, or other relevant position
Understanding of networking concepts, including network security, log analysis, authentication protocols, and network troubleshooting
Knowledge of Python, Perl and shell scripting, XML, HTML, or other scripting languages
Logical approach to problem solving with strong troubleshooting skills
Excellent time management skills with the ability to adapt to changing priorities of customer issues
Demonstrated ability to learn new technologies quickly while remaining current with the latest industry knowledge
Passionate about working in a dynamic technical environment and supporting a product with frequent product releases and regular maintenance updates
Nice to have:
Prior experience with Splunk and Enterprise Security strongly preferred
Knowledge of security industry tools, such as Nessus, Sentinel, and other relevant tools
Exposure to AWS (including Amazon EC2 and S3) or Google Cloud Platform
Knowledge of containerized technologies, such as Docker and Kubernetes
Experience with JSON, REST API, and similar technologies
Experience providing SaaS support
Understanding of regular expressions (Regex)
Security industry certification (CISSP, CISM, GSEC, CEH, Security+)
Experience in Business Analytics is a plus
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Note

Please refer the Job description for details