Technical Support Engineer

at  Servicenow

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description

DESIRED SKILLS:

• Deep understanding of Java, JavaScript
• Working knowledge of ServiceNow Platform
• A fundamental understanding of IT service management and the ITIL business process
  Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!
  Additional Information

WHAT YOU GET TO DO IN THIS ROLE:

We are looking for an experienced Support Engineer with a passion for excellence. The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answer technical questions about the ServiceNow software and platform.
You will be a Subject Matter Expert for multiple applications and mentor other team members. In this role you will debug JavaScript code as well as find better solutions to custom code. Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues. Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills. This opportunity may evolve to include additional responsibilities and opportunities for career growth.

Important Note - Onsite Requirement:

• This position requires a hybrid schedule to sit onsite 2-3 days of the week.

Qualifications

TO BE SUCCESSFUL IN THIS ROLE YOU MUST HAVE OR EQUAL TO EXPERIENCE WITH:

• Demonstrated ability to troubleshoot difficult technical issues
• Must have solid object-oriented programming skills in Javascript
• Experience working with dynamic HTML components such as CSS and XHTML
• Angular experience preferred
• Working knowledge of the components in a web applications stack
• Experience with relational databases such as MySQL
• Linux and/or UNIX experience
• Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
• Strong personal commitment to quality and customer service
• Ability to work with high-value customer administrators and developers