Technical Support Engineer at SMA America

Rocklin, California, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Jan, 26

Salary

108000.0

Posted On

15 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Problem Solving, Power Plant Commissioning, Solar Electric Installation, System Design, Communication Skills, Analytical Skills, Microsoft Office Suite, Customer Service, Troubleshooting, Root Cause Analysis, Training Material Creation, Collaboration, Attention to Detail, Engineering Concepts, Mathematical Concepts

Industry

Renewable Energy Semiconductor Manufacturing

Description

Why Work at SMA America At SMA America, we believe in Energy that Changes. Since 1981, we’ve been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems — all while pushing the boundaries of what’s possible in clean energy. But we’re not just transforming power — we’re empowering people. We’ve built a culture where bold ideas are welcomed, collaboration is second nature, and your career growth truly matters. With our Rocklin, CA headquarters as the hub, we offer a hybrid work model, competitive benefits, and a team-driven environment where your impact is seen and felt. Whether you’re a sales expert, service pro, or engineering innovator, if you’re ready to join a purpose-driven team committed to shaping the future of energy — we’d love to meet you. POSTITION OVERVIEW The Technical Support Engineer Large Scale Systems is responsible for providing Third-level advanced technical support to customers, SMAs service department, service providers, and partners of SMA. Duties include preparation of system commissioning up to site acceptance testing, maintaining expert knowledge of SMA Medium Voltage Products, troubleshooting power plant level and communication problems. The Technical Support Engineer Large Scale Systems serves as a mentor promoting analytical problem solving with customers and key contacts in executing SMA Service activities. PRIMARY DUTIES / RESPONSIBILITIES Serves as an advanced service engineer for all SMA large scale products including, quantitative and qualitative analysis, and working with Inverter and Power Systems experts to determine root cause during technical escalations and to improve system concepts overall. Provides high level of technical support for difficult and unresolved customer inquiries, including coordination with customers when required and coordination with SMA’s Global Competency Center via JIRA ticket system and email. Serves as an expert technical resource for second level Contact Center agents as well as Field Service staff and contracted SMA Service Providers. Creates work instructions and training material to elevate technical capabilities and skills for the Global Service Organization. As required, serves as the interface with Research & Development in SMA to optimize the design, performance, and serviceability of SMA large scale products. Performs as a Global Virtual team resource serving as a Subject Matter Expert in which Quality, R&D, Global Service Organization, Supply Chain, and Suppliers can rely on to provide expert advice for Root Cause Analysis of failures. Other duties as may be required or assigned. REQUIRED QUALIFICATIONS Education: Bachelor’s degree in electrical engineering is required. At least 3-5 years of experience in a technical support role or equivalent are required. At least 3 years of experience in power plant system commissioning is required. Experience in the field of solar electric (PV) installation, system design and/or inspection is preferred. PREFERRED QUALIFICATIONS Ability to work nonstandard business hours occasionally to support service customer contracts. Advanced knowledge of SMA's product line is strongly preferred. Advanced knowledge of solar electric (PV) installation, system design and/or inspection is required. Advanced knowledge of engineering and mathematical concepts is required. Advanced knowledge of power plant measurement devices and techniques is strongly preferred. Proficiency in the English language, both written and verbal, is required. Spanish and/or German language skills are a plus. Advanced technical troubleshooting skills and an attitude of thinking outside of the box is required. Proficiency with Microsoft Office Suite (Word, PowerPoint, and Excel) is required. Attention to detail and a high level of accuracy are required. Strong verbal and written communication skills are required. Knowledge of customer service principles and practices are preferred. Ability to analyze and solve problems effectively. Ability to effectively discuss and present logistics principles to an audience. Understanding of the applications and environment components is used in. WE OFFER Salary Range for this role is: $82,000.00 - $108,000.000 Comprehensive benefits including health, dental and vision coverage (including $0 premium options) Dedicated Hybrid Schedule: In-Office Tuesday and Thursdays; remote on Monday, Wednesday, and Fridays 401(k) plan with company match Opportunities for professional development and training Inclusive, collaborative, and innovative work environment Our EEO Policy We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law. In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application. Our Privacy Policy During your job application or recruitment process with us: (a) SMA may collect your personal information directly from you, such as when you submit your application and resume on our online portal or when you have job interviews with us. We may also obtain your personal information from third parties, including but not limited to your former employers, background or employment check service providers or third-party recruiters; and, (b) SMA may use or process applicants' personal information for relevant purposes including but not limited to general communications with you, identity verification, background or employment checks, determination of eligibility, and making hiring decisions. For successful job applicants who become SMA’s staff, we may retain and integrate your personal information collected during the recruitment process into your records at SMA. For unsuccessful job applicants, [SMA may retain your application for internal records or for future recruitment purposes]. If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act of 2018, as amended including by the California Privacy Rights Act of 2020, and its implementing regulations (the “CCPA”). This Company Personnel and Covered Individuals Privacy Notice for California Residents issued by SMA is applicable to you and explains your CCPA rights and our collection, use or disclosure of your personal information. If you have any question regarding our privacy policy, please contact us at US_DataPrivacy@sma-america.com

Responsibilities

The Technical Support Engineer is responsible for providing advanced technical support to customers and service providers. Duties include system commissioning, troubleshooting, and mentoring to promote analytical problem solving.