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Technical Support Engineer at Smart Print
Toronto, ON M3B 2W1, Canada -
Full Time

Start Date

Immediate

Expiry Date

30 Sep, 25

Salary

0.0

Posted On

01 Jul, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Product Management, Communication Skills, Teams, Computer Science

Industry

Information Technology/IT

Description

EDUCATION

  • Associate’s Degree, computer science or related field

QUALIFICATIONS

  • CompTIA A+, Network

SKILLS

  • Strong dedication to customer care
  • Creative thinker
  • Excellent verbal and written communication skills, in person, and by telephone
  • Ability to understand and analyze customer technical needs
  • Works well independently
  • Ability to participate, contribute and interact with Pre Sales Technical Engineers, Product Management,Development, Technical Support and Sales teams

How To Apply:

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Responsibilities
  • Provide phone, email and remote support to customers
  • Level 1 and 2 technology support for deployed content solutions
  • Emulate or reproduce technical problems encountered when required
  • Document resolved issues to build a shared knowledge base and contribute to the department’songoing improvement
  • Participating in After Hours Emergency & Scheduled Support – limited
  • Escalate critical issues and roadblocks to the Technical Support Manager
  • Support internal IT systems, service desk when not taking client support calls