Technical Support Engineer - Spanish at Gigmo Solutions

Gurugram, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Microsoft 365, Troubleshooting, Windows, macOS, Azure Active Directory, SSO, Identity Management, Customer Service, Problem Solving, Spanish Communication, Remote Support, Installation, Configuration, Licensing, User Support

Industry

Information Technology & Services

Description

Technical Support Engineer – Spanish Language (M365 Concierge) Job Overview Gigmo Solutions is seeking a skilled and customer-centric Technical Support Engineer (Spanish Language) to join our Microsoft 365 Concierge Support team. The role focuses on providing high-quality technical assistance to customers for Microsoft 365 products, handling installation, configuration, licensing, and user support through multiple support channels. Key Responsibilities Provide end-to-end Microsoft 365 Concierge support to customers via chat, email, remote support, and phone Assist users with Microsoft 365 setup, installation, activation, and licensing issues Troubleshoot issues related to Outlook, Teams, OneDrive, SharePoint, Word, Excel, and other M365 services Support user account management, mailbox setup, and license assignment Troubleshoot Windows and macOS OS-related issues impacting Microsoft 365 functionality Assist with identity and access management, including SSO, Azure AD sign-ins, and authentication issues Analyze logs and diagnostic data to identify and resolve technical issues Document customer interactions, troubleshooting steps, and resolutions accurately in the ticketing system Escalate complex or unresolved issues to internal Microsoft support teams when required Proactively identify recurring issues and share insights with internal teams to improve service quality Required Skills & Qualifications Experience as a Technical Support Engineer / IT Helpdesk supporting Microsoft 365 Strong knowledge of M365 administration, licensing, and troubleshooting Hands-on experience troubleshooting Windows and macOS environments Basic understanding of Azure Active Directory, SSO, and identity concepts Ability to read and analyze system and application logs Excellent Spanish communication skills (written and verbal) Strong customer-handling and problem-solving skills Ability to work independently in a remote environment System Requirements (Remote Work) Minimum 16 GB RAM Stable internet connection with at least 50 Mbps upload/download speed Windows 10 or higher preferred Preferred Qualifications Graduate or above Experience with Microsoft support processes or concierge services Familiarity with CRM or ticketing tools (Salesforce preferred)

Responsibilities

Provide end-to-end Microsoft 365 Concierge support to customers through various channels. Troubleshoot issues related to Microsoft 365 services and assist with user account management.