INTRODUCTION

Spectral Energy is a dynamic and innovative leader in the renewable energy sector. With our next generation tech platforms, we transform the real estate and energy sectors by building the IT backbone of our future integrated, sustainable energy system. As we grow, we are seeking a highly skilled and motivated Technical Support Engineer to join our team.

APPLY FOR THE JOB

The starting date is flexible, but you could start immediately.
Read more about us here and read about our projects here.
Sounds good? Click the button below to apply. We are looking forward to hearing from you!

ABOUT US

Spectral is an impact-driven end-to-end system and platform integrator in the field of smart energy. Currently, most grid infrastructure can only support a limited amount (10-20%) of renewable energy inputs while remaining stable, due to the fluctuating nature of renewable energy flows. New, intelligent ways of managing energy supply and demand, combined with innovative business models, are needed to effectively manage the transition to a clean energy economy.
That’s why Spectral is committed to developing technology solutions that unlock the value of energy storage, demand flexibility and locally produced renewable energy, driving the evolution of smart energy grids.

ABOUT THE ROLE

As a Technical support engineer, you will play a critical role in ensuring the success of our energy system transformation solutions. You will provide exceptional 24/7 technical support to our customers, leveraging your industry knowledge, problem-solving skills, and excellent communication to address issues and help shape the future of our products.

KEY RESPONSIBILITIES:

• Provide 24x7 technical support for our renewable energy solutions and real estate platform, including participation in an on-call rotation.
• Leverage your industry knowledge to troubleshoot and resolve customer issues related to renewable energy control systems.
• Collaborate with customers and internal teams to diagnose problems, propose solutions, and identify software gaps.
• Work closely with the product team to communicate feedback and contribute to planning future features and improvements.
• Assist in software development-related tasks when needed, with minimal coding or debugging involvement.
• Build strong relationships with customers, demonstrating excellent soft skills to ens