Technical Support Engineer - T2 at Cynet

Manila, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

0.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Windows Server, Linux, MacOS, Troubleshooting, Networking protocols, TCP/IP, Wireshark, Cybersecurity, Active Directory, SCCM, SIEM, SQL, ELK stack, Communication skills, Customer service

Industry

Computer and Network Security

Description

The Cynet Support Team provides expert technical support to global customers and is responsible for: Installation, configuration, and fine-tuning of Cynet products (remote and occasional on-site, if required). Working closely with customers to ensure full deployment, optimization, and ongoing support. Creating supporting documentation and knowledge base articles for customers. Delivering formal remote training sessions and hands-on guidance to Cynet customers. Providing Tier 2 support – including in-depth investigations and delivering workarounds or permanent solutions while meeting SLAs. Collaborating closely with the SOC and R&D teams to ensure fast and effective issue resolution. Understanding customer needs and contributing feedback to help shape and improve the Cynet product. What will you do null Requirements Thorough knowledge of Microsoft Windows operating systems and Windows Server platforms. Good knowledge of Linux distributions and/or macOS. Strong technical troubleshooting and problem-solving skills. Experience with networking protocols and tools (TCP/IP, Ports, Wireshark, Telnet, Netstat, etc.). Excellent written and verbal communication skills in English. Customer-oriented mindset with a passion for delivering top-notch service. Ability to multitask and work effectively under pressure. Strong team player with the ability to work independently in a remote environment. Willingness to work flexible hours to support global customers. Nice to Have Familiarity with the cybersecurity domain. Experience working with Active Directory (Forests, Sites, Replication, GPOs, etc.). Experience with SCCM, SIEM, and other asset management solutions. Experience with databases, ELK stack, and SQL queries. You are null About Us Cynet is a leader in threat detection and response, designed to simplify security for organizations of all sizes. Our mission is to empower lean security teams and their partners with an AI-powered, unified platform that autonomously detects, protects, and responds to threats - backed by 24×7 security experts. With a Partner First mindset, we focus on helping customers and partners stay protected, operate confidently, and achieve their goals. Our vision is to give every organization true cybersecurity peace of mind, providing fast, accurate protection without the noise or complexity.

Responsibilities

The Technical Support Engineer will provide Tier 2 support, including in-depth investigations and the delivery of solutions for Cynet products. They will also collaborate with SOC and R&D teams while ensuring successful product deployment and providing training to customers.