ESSENTIAL REQUIREMENTS FOR THE JOB:

• Candidate to have a minimum of 1 years’ experience across multiple disciplines including Intruder, CCTV, Access Control & Fire
• Customer focused
• Excellent telephone manner
• Team player
• Strong interpersonal and communication skills
• Ability to prioritise workloads
• General varied product knowledge on fire systems
• Network/IP based product experience

DESIRABLE REQUIREMENTS FOR THE JOB:

• Experience of UDL software across Galaxy, ATS, Intruder Alarm Panels
• Experience working on Cash4windows
• Experience working on Enterprise-wide networked CCTV systems to include Hikvision and Cathexis
• Experience of Remote programming of industry standards on Enterprise-wide networked Access control systems
• Network/IP based product experience
  Job Types: Full-time, Permanent
  Pay: £28,000.00-£30,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Experience:

• Technical support: 1 year (preferred)
• Fire & Security Technical Support: 1 year (preferred)

Work Location: In perso

• To provide technical support to end users and engineers both internally and externally.
• To ensure prompt and accurate information is scheduled.
• To prioritise workload and meet contractual deadlines.
• To answer customer telephone calls ensuring internal customer service standards are met.
• Any other reasonable requests from the line supervisors and Head of Service
• Provide first line support to the customer to see if the call can be resolved before passing - to the service team
• To provide support to the Service Scheduling Team when required.