As an IT Support Specialist, you will focus on providing technical assistance to users and ensuring that IT services remain accessible and effective. Responsibilities include responding to support requests, diagnosing hardware and software problems, assisting with account access, and guiding users through technical procedures. You will manage support tickets, document reported issues, and coordinate with relevant teams when further investigation is required. Additional duties may include setting up workstations, configuring user accounts, maintaining IT equipment records, supporting application installations, and assisting with routine system maintenance. You will also help communicate technical information clearly, identify recurring support issues, and contribute to improving service delivery and user satisfaction.Both positions require accurate documentation, effective communication, and collaboration with colleagues across different departments. Successful candidates will contribute to stable IT operations, efficient issue resolution, improved user experience, and reliable technology services while maintaining appropriate security and service standards.