Technical Support Engineer at Telefonica Tech

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

0.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, On-site Support, Audio Visual Equipment, Service Desk, Network Equipment, Incident Escalation, Ticket Logging, Customer Service, Troubleshooting, Documentation, Monitoring, Diagnostic Skills, Installation, Triage, Collaboration, Security Clearance

Industry

Telecommunications

Description

Company Description Telefónica Tech (part of the Telefónica Group) is a leading NextGen Tech solutions provider with a highly diversified team of over 6,000 exceptionally skilled employees and +60 nationalities. We serve more than 5.5m customers everyday in over 175 countries, with a global ecosystem of market-leading partners. Global strategic hubs: Spain, Brazil, the UK, Germany. The Telefónica Tech UK&I hub has an end- to-end portfolio of market leading services and develops integrated technology solutions to accelerate digital transformation through: Cloud, Data & AI, Enterprise Applications, Workplace Services and Cyber Security & Networking. Values: Open, Trusted and Bold Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner – FY23 UK&I Solution Provider of the Year Fortinet: Elite VIP Program – one of only 2 in the UK Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio Job Description Technical Support Engineer - Onsite - Central London This is a full-time onsite Support Engineer to provide technical support to a prestigious client, based in Central London. Job Duties: To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation. Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers; Audio Visual Equipment; Room Booking Tablets; Digital Signage. On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required. Daily checks and management, monitoring of on-site equipment. Triage and log tickets with 3rd party vendors. Assist with the installation and support of network equipment at customer’s premises to ensure effective service within agreed time scales and to the standards required by the company inclusive of documentation. In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post. Person Requirements: Previous experience working as on-site IT engineer or on a busy Service Desk Must have the right to live and work in the UK. Must meet Security Clearance vetting requirements as this is a requirement of the role. Any offer would be conditional upon the successful candidate passing BPSS & SC Clearance Key Words: SC Cleared - SC Clearance - AV - Audio Visual - Support Engineer - Audio Visual Equipment - AV Support - Service Desk - Technical Support - Digital Workplace Additional Information We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for role, please get in touch.

Responsibilities

The Technical Support Engineer will provide on-site technical support to a prestigious client, acting as the first point of contact for customer needs. Responsibilities include performing triage activities, managing on-site equipment, and assisting with network equipment installation.