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Technical Support Engineer at TGW Living Logistics Germany
Berlin, Bavaria, Germany -
Full Time

Start Date

Immediate

Expiry Date

01 Jan, 27

Salary

42000.0

Posted On

03 Oct, 26

Experience

4 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Advertising, Marketing & PR

Description

Technical Support Engineer Global Service (m/f/d | 80-100%)


Exciting, challenging and varied - your tasks



  • 1st and 2nd level support for our worldwide customers and service technicians, including remote analysis and troubleshooting.


  • Handling complex support cases with a focus on PLC, HMI, control and software engineering


  • Coordination between customer, service, engineering and specialists for 3rd-level support



  • Introduction of Zoho Desk and Zoho Projects, as well as their further development and integration into the ERP system landscape.


  • Development of a technical knowledge database and analysis of recurring errors to derive sustainable improvements


  • Occasional international travel


  • You will work on mechanical and hydraulic issues together with our experienced colleagues.


Passionate about technical support - your profile



  • Technical training in the field of automation, electrical engineering, mechatronics or software


  • Good knowledge of PLC controls, ideally Beckhoff/TwinCAT or Siemens


  • Experience in analyzing software, control and automation problems, ideally in mechanical or special machine construction



  • Analytical, structured and independent work style as well as a high affinity for IT.


  • Interest in also delving into mechanical and hydraulic topics


  • Good German and English skills




Performance- and future-oriented - we offer



  • High degree of flexibility in support processes and standards






  • Building an international support network


  • Prospective professional management of our hotline team
  • Regular training and development opportunities
Responsibilities

Technical Support Engineer Global Service (m/f/d | 80-100%)


Exciting, challenging and varied - your tasks



  • 1st and 2nd level support for our worldwide customers and service technicians, including remote analysis and troubleshooting.


  • Handling complex support cases with a focus on PLC, HMI, control and software engineering


  • Coordination between customer, service, engineering and specialists for 3rd-level support



  • Introduction of Zoho Desk and Zoho Projects, as well as their further development and integration into the ERP system landscape.


  • Development of a technical knowledge database and analysis of recurring errors to derive sustainable improvements


  • Occasional international travel


  • You will work on mechanical and hydraulic issues together with our experienced colleagues.


Passionate about technical support - your profile



  • Technical training in the field of automation, electrical engineering, mechatronics or software


  • Good knowledge of PLC controls, ideally Beckhoff/TwinCAT or Siemens


  • Experience in analyzing software, control and automation problems, ideally in mechanical or special machine construction



  • Analytical, structured and independent work style as well as a high affinity for IT.


  • Interest in also delving into mechanical and hydraulic topics


  • Good German and English skills




Performance- and future-oriented - we offer



  • High degree of flexibility in support processes and standards






  • Building an international support network


  • Prospective professional management of our hotline team
  • Regular training and development opportunities