Technical Support Engineer (Tier 1 support) at Intetics

, , Poland -

Full Time

Start Date

Immediate

Expiry Date

04 Feb, 26

Salary

0.0

Posted On

06 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Service, APIs, Cloud Foundations, AI Concepts, Authentication, Databases, JavaScript, CSS, Troubleshooting, Analytical Skills, Problem-Solving, Communication, Continuous Learning, Curiosity, Growth Mindset

Industry

IT Services and IT Consulting

Description

Intetics Inc., a leading American technology company specializing in custom software application development, distributed professional teams creation, software product quality assessment, and “all-things-digital” solutions, is on the lookout for a Technical Support Engineer (Tier 1 Support) to join our team and provide exceptional customer support. Responsibilities: Act as the first point of contact for customers seeking technical assistance through various channels (email, chat, phone). Identify, troubleshoot, and resolve tier 1 technical issues related to software applications and systems. Document and track customer interactions in the ticketing system, ensuring accurate and timely updates. Escalate complex issues to Tier 2 support or relevant technical teams as needed. Provide excellent customer service by ensuring a positive customer experience and effective communication throughout the support process. Participate in training sessions to enhance technical knowledge and customer service skills. Stay up to date with product updates and changes to assist customers effectively. Minimum 2+ years in a customer-facing technical role Bachelor’s in Computer Science or Engineering (or equivalent) Analytical approach to problem-solving and critical thinking Bias for action and inherent curiosity Growth mindset / continuous learning orientation Passionate about AI, agentic AI, LLMs, and automation Excellent oral and written communication Experience working in a fast-paced environment Technical Skills Strong understanding of APIs (REST, GraphQL, gRPC) Solid understanding of cloud foundations (AWS / Azure / GCP) Familiarity with AI concepts (LLMs, embeddings, vector DBs, prompt engineering) Strong familiarity with authentication (SAML, OAuth, etc.) Experience with databases and data integration principles Knowledge / proficiency in JavaScript and CSS Experience troubleshooting technical issues (Postman, HAR files etc.)

How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities

The Technical Support Engineer will act as the first point of contact for customers seeking technical assistance and will troubleshoot and resolve tier 1 technical issues. They will document customer interactions and escalate complex issues as needed while ensuring excellent customer service.