Key responsibilities

• Grow into the local technical reference for TOMRA RVM products by supporting installation, configuration, troubleshooting, and technical case follow-up
• Support technical escalations by preparing clear fault documentation, raising and managing service desk cases, working closely with TOMRA's R&D teams in China to investigate and resolve issues, and building local expertise through knowledge sharing and lessons learned
• TRMS backoffice, configuration files, and local parameters as part of operational support
• Monitor machine performance and service trends, identify repeated issues, and support corrective and preventive improvements
• Prepare and improve user guides, checklists, training material, and technical instructions; support knowledge sharing with technicians, Service Operation Centre users, and other stakeholders
• Support machine deployments, pilot installations, and product introductions while building stronger market and product knowledge
• Follow TOMRA SAFE standards, local HSE requirements, and incident/hazard reporting obligations
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