Key responsibilities

• Basic configuration and application administrative functions (SAX, Jira, E-Claims, Zendesk)
• Provide first and second level operational support for staff
• Application administration
• Assisting in system analysis, design, development, and testing activities
• Providing support in developing, implementing, and testing releases and system upgrades
• Reviewing and analyzing outputs of reporting to interpret findings
• Using critical thinking and attention to detail to pinpoint discrepancies and investigative skills to resolve
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