Technical Support Engineering - Azure Identity

at  Microsoft

With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED QUALIFICATIONS:

• Bachelor’s degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
  o OR 5+ years of technical support, technical consulting experience, or information technology experience.

o OR equivalent experience

• Experience in Active Directory Services (including ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc.)
• Proficient in troubleshooting complex scenarios within Active Directory \ Windows Networking, Replication, DFSR.
• Competent in Azure / Azure Active Directory hands on and troubleshooting experience.
• Knowledge of PKI and Authentication protocols.
• Language Qualification. English Language: fluent in reading, writing and speaking including technical writing.

PREFERRED QUALIFICATIONS:

• Group Policy management and Public Key Infrastructure (PKI) \ Certificate Services.
• Experience and understanding of AADConnect and ADFS.
• Experience and understanding of Azure AD features (B2C, Groups, Roles etc.).
• Comfortable with PowerShell scripting and commands.
• Exposure to cloud technologies like Azure platform and O365 Identity management.
• Certification in at-least one of the Cloud Technologies (Azure / ADFS / O365).
• Azure 533 certification
• Cross cloud platform (AWS, GCP) knowledge
• Additional Microsoft Technology Certifications – Cisco, Unix, Security etc.