With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
The primary purpose of this team is to provide exceptional support to premier level customers utilizing Azure Data Factory technologies. The team will focus on delivering high-quality assistance, ensuring that customers receive the best possible experience with Azure Data Factory. By leveraging their deep technical knowledge and customer-centric approach, the team will help premier customers overcome challenges, optimize their data integration workflows, and achieve their strategic goals.
This role is flexible in that you can work up to 50% from home.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

REQUIRED QUALIFICATIONS:

• 5+ years technical support, technical consulting experience, or information technology experience

o OR Bachelor’s Degree in Computer Science, Information Technology (IT), or related field AND 3+ years technical support, technical consulting experience, or information technology experience.

• Experience with one or more Big Data or Analytics Products and Services (Azure Data Factory, Synapse Pipelines and Dataflow, Fabric Data Factory.
• Proficient in Extract, Transform, Load (ETL) process including data movement and data transformation experience

OTHER REQUIREMENTS:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

PREFERRED QUALIFICATIONS:

• Additional experience using analytical tools such as SQL, Power BI, Hadoop, Spark, Hive, Azure HDInsight, Azure Databricks, Azure Cosmos DB, NoSQL Services, MongoDB, Data Lake.
• Exposure to Cloud Streaming technologies
• Proficient in Open Source Ecosystem (Linux, Apache, etc.)
• Experience with one or more customer support, product support, technical support, IT Admin support, Consulting, systems development, product development, network operations, software engineering, or I.T. consulting, customer or technical support or consulting or end-user support
• Programming, automation, & debugging with dynamics tools (CRM/VDM/FTS/DfM)
• Competent interpersonal and communication, open to feedback, and work under pressure
  Technical Support Engineering IC4 - The typical base pay range for this role across Canada is CAD $91,000 - CAD $168,400 per year.
  Find additional pay information here:
  https://careers.microsoft.com/v2/global/en/canada-pay-information.html
  Microsoft will accept applications for the role until Apr 10th, 2025.
  

  CES #CSS #DTP #DataAIMicrosoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations