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Technical Support Engineering at Microsoft

Pune, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Management, Technical Support, Customer Relationship Management, Team Leadership, Technical Skills, Product Feedback, Process Improvement, Collaboration, Account Management, Operational Excellence, Delivery Management, Sales, Vendor Management, Automation, Tools Implementation, Case Triage

Industry

Software Development

Description

People Management: You lead a team of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people. Response and Resolution: You manage the customer relationship with regards to Technical Support and act as an escalation point for Support Engineers to remove roadblocks. Readiness: You ensure your team has the technical skills required to provide a great customer experience. Product/Process Improvement: You ensure your team understands the product feedback cycle and participate in case triage meetings. You identify the right resources to implement automation or tools. Business Integration: You establish engagement strategy to promote effective collaboration across other teams and organizations to enable a great customer experience. Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 3+ years of operational excellence, delivery management, account management, sales, or vendor management experience o OR 5+ years of operational excellence, delivery management, account management, sales, or vendor management experience English Language: fluent in reading, writing and speaking. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. *

Responsibilities

Lead a team of product experts to solve complex customer technical issues and manage customer relationships regarding Technical Support. Ensure team readiness and participation in product feedback cycles while promoting collaboration across teams for a great customer experience.