Technical Support Engineering - MS Purview - Open for B'lore / Hyd and Noid at Microsoft

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Exchange Online, Email Hygiene, Azure Information Protection, Cloud Security, Customer Service, Documentation, Communication, Problem Solving, Collaboration, Crisis Management, Attention to Detail, Organizational Skills, Flexibility, Adaptability, Learning New Technologies

Industry

Software Development

Description

Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices. Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge. You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness. 3-5 years of experience in Exchange Online supporting email hygiene, labels, policies and/or Audit logs, Azure Information Protection 3+ year enterprise cloud experience with any of the major cloud providers, including cloud security. Experience supporting large and complex geographically distributed enterprise environments with 1000+ users Demonstrated experience learning new technologies Strong collaborative skills and extensive cross-group coordination skills Proven customer service skills supporting external and/or internal customers in an enterprise environment Great phone presence and documentation abilities. Excellent executive communication and crisis Excellent documentation skills and ability to translate complex technical processes into simple to follow written guides You will have extensive experience providing mission critical customer support to external enterprise customers with a focus on helping, advising, and empowering customers to achieve more. You have a passion for learning new technologies, collaborating with other experts to find solutions, having complete customer obsession, continuously optimizing and improving the customer support experience, and having fun. You enjoy working on challenging issues that require in depth investigation, excellent communication, and complete ownership to drive issues to resolution. In all interactions with our customers, you communicate effectively, have complete accountability and ownership over providing amazing results, show resourcefulness in providing timely and effective solutions, and approach every situation with empathy, care, and a focus on providing an amazing experience. You don't let anything block you in the pursuit of a world class customer service experience for our customers. This position requires extensive cross-group coordination and excellent oral and written communication skills. Attention to detail; and a highly organized, process-focused aptitude are required to manage the variety of responsibilities and deliverables. You must be able to work well under pressure and deadlines, while also exhibiting flexibility and adaptability across a broad organizational matrix. Beyond extensive technical focus, this role requires the ability to communicate issues and recommendations clearly and concisely and build broad relationships with influencers to impact key business results. You are passionate about improving the customer support experience and the product by collaborating with software developers to recommend feature improvements.

Responsibilities

You will own, investigate, and solve customer technical issues while collaborating within and across teams. You will also lead or participate in building communities and share your knowledge to enhance customer support.