Technical Support Engineering - Windows at Microsoft

, , Romania -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Consulting, Windows System Administration, Hyper-V Management, VM Deployment, Clustering, Resilient Storage Technology, Windows Backup, Performance Monitoring, Event Logs, Azure, Networking, Active Directory, Troubleshooting, User Accounts, Storage Networking, Network Virtualization

Industry

Software Development

Description

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities • Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices. • Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others. • You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness. • Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements. Qualifications Required Qualifications: Hands on working experience in Technical consulting, or information technology. Windows System Administration/Configuration, including a good basic understanding of: Hyper-V management and VM deployment Clustering Resilient Storage technology (clustering, storage spaces direct) Windows backup and VSS Performance/Resource Monitor Event Logs & Auditing Azure Local Experience in one or more of these areas strongly preferred: Registry User Accounts & Access Control Networking (TCP/IP) Storage Networking (RDMA, DCB and PFC, TOR switch) experience Windows Update management Kerberos and delegation Azure Portal User Experience Automated installation of Windows Server management tools Windows Admin Center Active Directory topology and management Network Tracing and analysis Network Virtualization (Hyper-V, SDN) Troubleshooting performance issues using PerfMon and other tools Language Qualification: English Language: confident in reading, writing and speaking. OR Fluent in German, French, Italian and confident in reading, writing, and speaking is preferred. This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

You will own, troubleshoot, and solve complex customer technical issues while collaborating with teams. Additionally, you will engage with Microsoft Engineering teams to investigate product defects and improve processes.