Technical Support Executive at Robro Systems Private Limited

, Madhya Pradesh, India -

Full Time

Start Date

Immediate

Expiry Date

18 Sep, 26

Salary

0.0

Posted On

20 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Ticketing Systems, Customer Handling, Hardware Troubleshooting, Software Troubleshooting, Networking, System Configuration, Analytical Skills, Communication Skills, Documentation, SLA Compliance, Industrial Automation, Machine Vision, Zoho Desk, Product Support

Industry

Industrial Automation

Description

Job Title: Technical Support Executive Department: Technical Operations Location: Indore (On-site) Experience: 1–3 Years Company: Robro Systems Website: www.robrosystems.com About Robro Systems Robro Systems is a fast-growing innovator in AI-powered automation and machine vision, specializing in web inspection solutions for technical textiles. Our flagship product, the Kiara Web Inspection System, enables manufacturers to achieve real-time defect detection, improve operational efficiency, and enhance quality control. At Robro, we are driven by Vision, Intelligence, and Control. Role Overview We are looking for a proactive and technically skilled Technical Support Executive to join our support team. The ideal candidate will be responsible for handling customer technical issues, managing support tickets, troubleshooting hardware/software-related problems, and ensuring timely resolution. The role requires strong communication skills, problem-solving ability, and coordination with internal teams to deliver excellent customer support. Key Responsibilities Handle customer technical queries and provide timely resolutions. Manage support tickets using ticketing tools (preferably Zoho Desk or similar platforms). Analyze, troubleshoot, and resolve technical issues related to software, hardware, and system operations. Coordinate with Engineering, QA, and Product teams for issue escalation and resolution. Maintain proper documentation of issues, solutions, and troubleshooting steps. Update and maintain knowledge base, FAQs, and support documentation. Monitor ticket status, follow up on pending issues, and ensure SLA compliance. Provide remote and on-site technical assistance to customers when required. Collect customer feedback and share insights for product improvement. Assist in system installation, configuration, and basic troubleshooting activities. Requirements Must-Have Qualifications: B.E./B.Tech in Engineering, Computer Science, Electronics, or related technical discipline. 1–3 years of experience in technical support, IT support, or customer support role. Basic experience with ticketing systems (Zoho Desk preferred). Strong troubleshooting and analytical skills. Good communication and customer handling skills. Ability to manage multiple tasks and prioritize issues effectively. Basic understanding of software, hardware, networking, and system troubleshooting. Preferred: Experience with industrial automation, manufacturing systems, or machine vision solutions. Exposure to product support and customer issue management. Familiarity with documentation, SOPs, and knowledge management practices. Willingness to learn new technologies and support tools.

Responsibilities

The role involves handling customer technical queries and managing support tickets to resolve hardware and software issues. It also requires coordinating with internal engineering and product teams to ensure timely resolution and maintaining technical documentation.