Y-Axis Jobs Logo
Send us feedback
telephone  +91 7670 800 001
Log in Sign up Try Premium
Technical Support Executive - Taiwan Market at FUJIFILM Business Innovation
, Selangor, Malaysia -
Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Customer Service, Problem-Solving, Communication, Interpersonal Skills, MS Office, Mandarin, Team Player, Independence, Stress Management

Industry

IT Services and IT Consulting

Description
Job Descriptions: Provide remote technical support to customers via telephone, e-mail and other appropriate channels. In line with service level targets, accountable for cases that logged by customers and manage them to resolution effectively and proactively, in line with service level targets. Deliver the best customer experience by adhering to the Company policies and procedures. Use and develop problem-solving techniques to resolve customer issues and enquiries as to achieve key stakeholders’ satisfaction. Educate and guide customer on printer and printing software technology Contribute to the knowledge management database available to all staff. Continually builds understanding of customer’s business, their challenges, drivers and future direction to build strong customer focused relationship Job Requirements: Degree in any discipline. Fresh graduate is encouraged to apply. At least one (1) year working experience in contact center or customer support related field. Good command of spoken and written Mandarin. Proficient in relevant computer applications like MS Office. Demonstrate excellent communication and problem-solving skills. Highly motivated and result-oriented team player with good interpersonal skills. Able to work independently and as a team. Have pleasant disposition and attitude. Ability to handle stressful situation appropriately.
Responsibilities
Provide remote technical support to customers and manage cases to resolution effectively. Educate customers on printer and printing software technology while ensuring a high level of customer satisfaction.