The Technical Support (GPS/Telematics) role involves providing exceptional technical support to customers experiencing issues with GPS and telematics devices. You will be the go-to expert for diagnosing and troubleshooting problems, guiding customers through solutions, and ensuring devices function optimally.

Post Technical Support (GPS/Telematics) JobResponsibilities

• Provide first-level support and troubleshooting for GPS and telematics systems.
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Diagnose technical issues by analyzing symptoms and determining root causes.
• Guide customers through step-by-step solutions and procedures.
• Escalate complex issues to higher-level support teams or technical specialists.
• Maintain detailed records of customer interactions and issue resolutions.
• Collaborate with product development teams to report and resolve recurring issues.
• Stay updated on the latest GPS and telematics technologies and system updates.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Previous experience in a technical support or customer service role, preferably in GPS or telematics.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage time effectively.
• Customer-focused with a passion for helping others.

Skills

• Technical troubleshooting
• GPS systems
• Telematics systems
• Customer support
• Communication
• Analytical thinking
• Time management
• CRM software

Job Type: Full-tim

• Provide first-level support and troubleshooting for GPS and telematics systems.
• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Diagnose technical issues by analyzing symptoms and determining root causes.
• Guide customers through step-by-step solutions and procedures.
• Escalate complex issues to higher-level support teams or technical specialists.
• Maintain detailed records of customer interactions and issue resolutions.
• Collaborate with product development teams to report and resolve recurring issues.
• Stay updated on the latest GPS and telematics technologies and system updates