Key Responsibilities

• Provide ICT support and guidance to internal users and stakeholders.
• Respond to requests via phone, email, and ticketing systems.
• Escalate complex issues to appropriate support teams.
• Contribute to knowledge base articles and process documentation.
• Ensure timely resolution of requests while delivering excellent customer service.

Skills & Experience

• Experience in a Service Desk, Help Desk, Desktop Support, or ICT Support role.
• Strong customer service and communication skills.
• Basic troubleshooting experience across Windows environments and user access management.
• Strong problem-solving skills and attention to detail.
• Ability to manage competing priorities in a fast-paced environment.