Temporary to Permanent Role - Full Transparency this will start out as a temporary hire with the anticipation that it will be converted into a permanent hire.
Location: Onsite in Canonsburg PA
Pay range DOE : $24-$26 per hour to begin
Supplementary Benefits available, Full benefits offered upon being permanently hired
We’re looking for a Technical Customer Support Agent who is not only tech-savvy but also passionate about delivering top-tier customer experiences. In this role, you’ll play a vital part in helping our customers troubleshoot issues, navigate our technology, and keep their operations running smoothly. You’ll be the first line of contact—and the key to turning challenges into solutions.
What You’ll Be Doing
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Respond to customer inquiries via phone and email with professionalism and clarity
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Diagnose technical problems and provide step-by-step guidance to resolve issues
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Process service requests and customer orders efficiently and accurately
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Collaborate with internal teams to ensure seamless communication between customers, technicians, sales reps, and support
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Provide timely updates and follow-ups to customers throughout the resolution process
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Suggest helpful product features, updates, or alternatives that best fit customer needs
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Support return authorizations and track service progress
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Help monitor cellular and network coverage to ensure uptime and performance
What You Bring
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A high school diploma (post-secondary education is a plus!)
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3+ years of customer service or technical support experience
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Strong proficiency with Microsoft Office (Excel, Outlook, Word)
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Excellent written and verbal communication in English
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Spanish language skills are a strong asset
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A basic understanding of telemetry or interest in IoT/connected devices is a plus
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Proven problem-solving ability with a resourceful and proactive mindset
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Strong organizational skills and the ability to manage multiple priorities
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Team-oriented with a can-do attitude and high attention to detail
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Ability to thrive in a fast-paced, ever-evolving tech environment
What Makes This Role Exciting
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You’ll work with cutting-edge technology in the growing telemetry and IoT space
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Every day brings new challenges to solve and customers to support
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Your work has a direct impact on customer satisfaction and company success
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Join a collaborative, passionate team that values your input and growth
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There’s room to advance—your knowledge and initiative won’t go unnoticed
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Internal promotions! - This is how most of their roles are filled, and is why this opportunity is available! Promotion from within is a huge part of the structure here making it an excellent long-term and stable career.
Ready to be the bridge between tech and customer success
Apply now and bring your troubleshooting talents to a company where your expertise will be valued—and your voice will be heard.

Please refer the Job description for details