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Technical Support at Horry Telephone Cooperative

Conway, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

11 Mar, 26

Salary

0.0

Posted On

11 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service Skills, Effective Communication, Troubleshooting, Wired Routers, Wireless Routers, Modems, Internet Devices, Calm Under Pressure, Adaptability

Industry

Telecommunications

Description

- At HTC, employees are provided a clear connection to new opportunities. Be a part of an award-winning team that passionately cares about their members. With your exceptional customer service skills and effective communication, you will excel on our Technical Support team. When you work inside our Technical Support Contact Center, you will provide solutions to members for the products and services they love all while sharing upcoming technology. Along your journey, you will see what is possible for your career at the nation’s largest telecommunications cooperative. What’s on the line for you in Technical Support? In a 24/7 in-bound contact center environment, Technical Support personnel diagnose potential technical or network related issues and guide members through step-by-step solutions for all lines of business. For this role, you also must have: Completed a high school degree or GED Customer service skills A solid understanding of the latest technology Experience with troubleshooting wired and wireless routers, modems, and other internet devices Be able to work flexible hours including evenings, weekends and holidays What makes our Technical Support team successful? Ongoing Knowledge • Outgoing Personality • Effective Communication • Calm Under Pressure • Adaptability This isn't your average gig. This is a foot in the door with the nation's largest telecommunications cooperative. Need help finding the right job? We can recommend jobs specifically for you! - -

Responsibilities

Technical Support personnel diagnose potential technical or network-related issues and guide members through step-by-step solutions. They provide solutions for products and services while sharing information about upcoming technology.