Technical Support I-1 at Zebra Technologies

, Penang, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

04 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

AI-driven Tools, Hardware Troubleshooting, Software Troubleshooting, Communication Skills, Active Listening, Time Management, Organizational Skills, CRM Systems

Industry

IT Services and IT Consulting

Description

Overview: At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges. Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally. Come make an impact every day at Zebra. What We're Looking For: The Technical Customer Support I position focuses on resolving technical issues for customers via email, phone, or chat. This role requires foundational technical knowledge, excellent communication skills, and a customer-first mindset to ensure satisfaction and build strong client relationships. This individual must have the ability to support multiple Zebra products and a proactive approach to learning and maintaining expertise in Zebra's evolving product offerings. Essential Duties and Responsibilities: • Address and resolve technical inquiries. Document interactions in CRM systems • Escalate unresolved or complex issues to senior team members or specialized departments as necessary • Learn and adapt to new technologies, products, and platforms to effectively assist customers • Provide feedback on recurring customer issues to support team leaders in process improvement initiatives • Maintain a high level of professionalism in all customer interactions Job Requirements: • High School Diploma or equivalent vocational qualification / experience • No prior experience required. Some work experience preferred Key Skills and Competencies: • Basic experience with AI-driven tools, such as machine learning-based diagnostic systems, virtual assistants, or predictive maintenance solutions, to improve customer support operations • Basic understanding of hardware and software troubleshooting • Strong communication and active listening skills • Time management and organizational skills to handle multiple tasks simultaneously • Enthusiastic and proactive approach to learning new skills and technologies Position Specific Information: • Travel Requirements: Up to 10% • Able to Telework?: Hybrid Physical Demands: • Sedentary work that primarily involves sitting or standing Benefits: We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success. Job Posting Statement: To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department. AI Technology Statement: Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy. Zebra provides the foundation for intelligent operations with an award-winning portfolio of connected frontline, asset visibility and automation solutions. Organizations globally across retail, manufacturing, transportation, logistics, healthcare, and other industries rely on us to deliver outcomes today while driving innovation for what's next. Together with our partners, we create new ways of working that improve productivity and empower organizations to be better every day. Learn more at zebra.com. Zebra Better Every Day Not finding the right fit? Let us know you’re interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Responsibilities

Resolve technical customer inquiries via email, phone, or chat and document all interactions in CRM systems. Escalate complex issues to senior staff and provide feedback for process improvement initiatives.