Technical Support & Integration Engineer at Sanction Scanner

Istanbul, Istanbul, Turkey -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Integration, Problem Solving, Root Cause Analysis, SQL, API Testing, Monitoring Tools, Customer Focused, Collaboration, Documentation, Continuous Improvement, Technical Investigation, System Behavior Monitoring, Onboarding Assistance, Troubleshooting, Data Querying

Industry

IT Services and IT Consulting

Description

🚀 Join Sanction Scanner as a Technical Support & Integration Engineer! Are you passionate about solving technical problems and ensuring seamless customer experiences? Sanction Scanner – 3x Deloitte Fast 50 Winner – is looking for a Technical Support & Integration Engineer to help our customers succeed by troubleshooting issues, analyzing system behavior, and collaborating closely with product and engineering teams. If you're technically curious, customer-focused, and excited to work with cutting-edge compliance technology, this role is for you! 🌟 Why You’ll Love Working with Us • Meaningful Impact: Contribute to a global mission of combating financial crime. • Professional Growth: Access mentoring, training, and opportunities to deepen your technical expertise. • Collaborative Environment: Work closely with customer success, product, and software teams. • Inclusive Culture: Join a team that values diverse perspectives and innovation. 📌 What You’ll Be Doing • Provide technical support and onboarding assistance to customers. • Troubleshoot platform, integration, and API-related issues and ensure systematic follow-up until resolution. • Monitor system behavior and proactively identify potential problems before they impact customers. • Perform root cause analysis using logs, monitoring tools, SQL queries, and technical investigation methods. • Collaborate with product and engineering teams to escalate issues, test fixes, and improve system reliability. • Document incidents, solutions, and technical guides to strengthen internal knowledge base. • Contribute to continuous improvement of support processes and customer technical experience. 🎓 What We’re Looking For • Bachelor’s degree in engineering, computer science, or a related field. • 3+ years of experience in technical support or support engineering for a software product or application. • Fluency in written and verbal English and Turkish. • Strong problem-solving and root cause analysis skills. • Hands-on experience with SQL and data querying for troubleshooting. • Experience using monitoring/logging tools such as Grafana. • Solid understanding of APIs and experience with API testing tools such as Postman. • Ability to work in a fast-paced, customer-focused environment. • High sense of responsibility, ownership, and accountability. A Competitive Compensation Package - NET Salary payment with additional fringe benefits. A meal compensation that is actually enough for a decent & nutritious lunch Inclusive Health Benefits - We are here for you with comprehensive support whenever you need it Strong Appreciation and Reward Culture - Your impact on Sanction Scanner’s growth will be appreciated Digital Membership Support - A balance you can use for your digital memberships. Learning never ends! Training budget to help you grow in your role, gain new skills, and learn new things! No Dress Code. Dress as you like. Dream Team. Be a part of great team and grow together Software support. Subscription to any software you might need to perform at your best Experience an international work environment that fosters positive energy through a caring team. Be a part of shaping the future of Sanction Scanner by joining our innovative creators. We provide equal opportunity to all, we do not discriminate based on gender, sexual orientation, disabilities, religion, or social origin.

Responsibilities

The Technical Support & Integration Engineer will provide technical support and onboarding assistance to customers while troubleshooting platform and API-related issues. They will also monitor system behavior and collaborate with product and engineering teams to improve system reliability.