Technical Support Intern at Bureau

Bangalore, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

26 Apr, 26

Salary

0.0

Posted On

26 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, SQL, APIs, Problem-Solving, Communication, Debugging, Python, Customer Satisfaction, Documentation, Integration, Collaboration, Analytical Skills, API Testing, Web SDKs, Mobile SDKs, Version Control

Industry

technology;Information and Internet

Description

About Bureau Every day, billions of people interact, shop, and transact online - but behind the convenience lies a growing problem: digital fraud and mistrust. Global losses now exceed US$486B annually, and the questions businesses face are simple yet critical: “Who are you?” and “Can I trust you?” Bureau answers those questions. Bureau is an all-in-one platform for identity decisioning, fraud prevention and compliance requirements. Trusted for enhancing security and compliance, Bureau simplifies identity management for businesses. This is a place where we celebrate homegrown leaders and have an open-door policy where your voice matters, your ideas flourish, and your potential knows no bounds. We are driven to put our best foot forward every day with confidence, growth, customer obsession and speed as our core values here at Bureau. Think of us as a launching pad for your growth. In just a few years, our knowledge graph has grown to 1 billion+ verified identities globally. Backed by Sorenson Capital and PayPal Ventures, Bureau is not just scaling fast; we’re shaping the future of digital trust. About the Role - Technical Support Intern Duration of Internship: 6 months As a Technical Support Intern, you'll work closely with new and existing customers to ensure successful onboarding and continued support. You will collaborate with cross-functional teams, including Engineering, Product, Sales, Solutions and Marketing, to resolve technical issues, and help enhance our platform and products based on customer feedback. What you’ll be doing Assist customers with technical inquiries via email, chat, call, and other support channels. Troubleshoot issues related to APIs, Web SDKs, and Mobile SDK integrations. Analyze API requests/responses, logs, and error codes to identify root causes. Use API testing tools such as Postman to reproduce and debug integration issues. Write and execute SQL queries to investigate data-related issues and resolve customer concerns. Collaborate with Engineering and Product teams to escalate incidents and complex problems with clear context and reproduction steps. Document customer issues, resolutions, and troubleshooting steps in internal knowledge bases. Assist in creating and updating technical documentation, FAQs, and integration guides. Support validation of fixes and assist with basic testing where required. Maintain high levels of customer satisfaction through timely, professional, and effective support. What You’ll Bring Strong communication and writing skills to interact clearly with customers and internal teams. Good knowledge of SQL, including writing queries for troubleshooting and analysis. API fundamentals: Understanding of REST APIs, HTTP methods (GET, POST, etc.), authentication mechanisms, and JSON. Experience or familiarity with API testing tools such as Postman or similar. Basic knowledge of Python scripting for automation or data analysis. Problem-solving mindset with strong analytical and debugging skills. Flexibility to work in shifts or off-hours when required. Secondary Skills (Preferred) Exposure to Mobile SDKs (Android, iOS, Flutter, React Native) Familiarity with Web technologies (HTML, JavaScript) Basic understanding of Git or version control systems What Working at Bureau Looks Like At Bureau, work is about building something meaningful, together. Some days it’s brainstorming around a whiteboard, other times it’s an idea sparked over chai or in a hallway chat. We move fast, give ownership to those closest to the problem, and turn ideas into action quickly. Our values shape how we work and win together. We believe in Teamwork and Respect that build strong collaborations, Urgency that keeps us close to customer needs, and a Solution Mindset that drives innovation. With Transparency at the core, we strive for Excellence in everything we do and bring relentless Drive to achieve impactful outcomes. This is what working at Bureau looks like - fast, focused, and built on trust. Flexibility is built into how we work, helping you balance deep focus with collaboration. Learning never stops: through books, courses, and knowledge-sharing. And well-being matters too, with healthcare for you and your family. Here, you don’t just build products that protect millions - you build trust, grow your skills, and work with people who’ve got your back. Why Join Bureau? At Bureau, you’ll be part of a mission with real global impact: creating digital trust that allows businesses and people to transact safely, fairly, and confidently. Work with purpose: Build tools that reduce fraud, expand access to credit, and protect people from digital harm. Cutting-edge tech: Solve problems using AI, risk intelligence, and graph-based systems at global scale. Massive scale, real-world impact: Your work will directly contribute to protecting millions of people and businesses worldwide. Room to grow: Join a company scaling 4x YoY, where ownership and bold ideas are rewarded. Culture that empowers: Flexible work hours, fast-paced environment, and a team that values speed and innovation. Life at Bureau: From offsites and team outings to Friday snacks and friendly table tennis rivalries, we make sure there’s energy, fun, and connection beyond work. FAQs: What is our hiring process like? We start with a friendly chat to get to know each other and align goals. Then, we’ll have 2-3 discussions where we’ll dive into real-world examples to explore your skills. Finally, we’ll make sure you’re a great fit with our culture and values. How can I improve my chances of getting hired? Get to know Bureau’s mission and what we’re all about. Understand the role, and think about how your past work connects with it. Keep your resume simple, clear, and to the point (2 pages or less) to highlight your skills and experience. What is Bureau’s approach to diversity and inclusion? We believe in a diverse and inclusive culture where everyone’s voice matters. We focus on diverse referrals, inclusive hiring, and offer special leaves to support our team. Our goal is for everyone to feel valued and empowered to grow with us. What learning and growth opportunities can I expect at Bureau? At Bureau, we’re all about growth. You’ll have access to learning resources, mentorship, and exciting projects that help you level up in your career. We’re committed to helping you grow and encourage continuous learning along the way.

Responsibilities

As a Technical Support Intern, you will assist customers with technical inquiries and troubleshoot issues related to APIs and SDK integrations. You will collaborate with cross-functional teams to enhance the platform based on customer feedback.