Key Responsibilities:

CRM & Application Management

Take operational ownership of the organisation's core CRM and lending platform, including:

• Day-to-day platform management and support.
• Gathering and prioritising business requirements.
• Coordinating developers and third-party suppliers.
• Managing application enhancements and releases.
• Coordinating User Acceptance Testing (UAT).
• Maintaining application documentation.
• Monitoring data quality and platform performance.
• Supporting business users.
• Identifying opportunities to improve workflows, automation and efficiency.

Technology Project Delivery

Support the CTO with the delivery of technology projects, including:

• Coordinating projects from initiation through to implementation.
• Gathering and documenting business requirements.
• Producing user stories and acceptance criteria.
• Coordinating developers and technology suppliers.
• Managing project plans, timelines, risks and dependencies.
• Communicating progress to stakeholders.
• Ensuring successful implementation and adoption.

Technology Service Management:

Manage technology service activity across the business, including:

• Managing technology requests.
• Coordinating supplier activity.
• Tracking development work.
• Managing incidents and change requests.
• Monitoring service levels.
• Producing operational reporting.
• Driving continual service improvement.

Technology Support:

Provide first-line technology support for approximately 50 office-based employees alongside a managed IT provider.

Responsibilities include:

• Supporting users with day-to-day technology issues.
• Managing Microsoft 365 accounts and access.
• Coordinating technology requirements for new starters.
• Liaising with the managed IT provider.
• Escalating infrastructure issues where required.

Quality Assurance & UAT:

Coordinate testing across business applications, including:

• Creating test plans.
• Coordinating UAT.
• Tracking defects.
• Supporting regression testing.
• Coordinating production releases.
• Ensuring solutions meet business requirements before deployment.

AI & Automation:

Support the CTO with the rollout of AI applications and wider technology initiatives.

You will:

• Support AI and automation projects.
• Coordinate testing and operational rollout.
• Assist with business adoption.
• Identify opportunities to automate processes.
• Support continuous improvement of AI-enabled workflows.
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