Technical Support Lead at Egis Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Leadership, Stakeholder Engagement, Communication, Problem-Solving, ITIL Processes, Cloud Platforms, Networking, Infrastructure, Hardware, Software, Analytical Skills, Team Supervision, Budget Planning, Continuous Improvement, Customer Focus

Industry

Civil Engineering

Description

Company Description Join us in building joyful, connected cities. Egis is a global organisation with over 20,000 employees worldwide. With our head office based in Paris, we offer global career opportunities as well as rewarding local careers for our people. Drawing on our deep pool of expertise, we create innovative solutions with our clients worldwide. Egis has the capacity to make meaningful industry and community change in the areas of placemaking, sustainability and creating connected cities. Unlike other engineering firms, Egis offers true end-to-end capability across the entire design-to-operation lifecycle, providing advisory, architecture, engineering, design, asset management and operations services. We are committed to building great teams doing innovative work — and we’d love you to join us to Impact the Future. Job Description We’re seeking an experienced and motivated Technical Support Lead to oversee IT support operations across our offices in Australia or New Zealand. In this hands-on leadership role, you’ll ensure the delivery of high-quality, customer-focused technical support while building strong relationships with local business units. You’ll supervise and develop a small team of Technical Support Officers (depending on location), provide advanced Level 2 support, act as a key point of escalation for complex issues, and contribute to reporting, budgeting and continuous improvement initiatives across the region. This role plays a pivotal part in ensuring reliable IT operations while driving service excellence and supporting Egis’ broader technology strategy. Some travel within your region may be required. Qualifications Bachelor’s degree in IT, Computer Science, or equivalent experience Demonstrated experience in technical support or helpdesk environments Proven experience leading regional IT support within a corporate or enterprise setting Strong technical capability across hardware, software, networking, infrastructure, and cloud platforms Experience in engineering, architecture, consulting or professional services (highly regarded) Excellent stakeholder engagement and communication skills Ability to prepare detailed technical reports and support IT budget planning Strong organisational, analytical and problem-solving skills Ability to supervise, train and mentor a small team Familiarity with ITIL processes and enterprise technology management Ability to work independently and manage multiple priorities across sites Additional Information Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed. We are expanding in Australia and New Zealand and are excited for you to join our growing team. APPLY NOW! Imagine. Create. Achieve. A sustainable future.

Responsibilities

Oversee IT support operations and ensure high-quality technical support delivery. Supervise a small team, provide advanced Level 2 support, and contribute to reporting and continuous improvement initiatives.