With responsibility spanning multiple locations, you'll have the flexibility to travel between sites, building strong relationships, maintaining a visible presence, and ensuring our people have the technology and support they need to do their best work.

If you're looking for a role where you can lead from the front, influence change, and see the direct impact of your work on the success of the business, we'd love to hear from you.

You will be responsible for

• Leading and coordinating the IT support function in Brisbane, setting the standard for high-quality, customer-focused onsite support across all offices
• Partnering with business leads as the go-to voice on all things technology — the primary point of contact for IT-related matters, initiatives and decisions
• Building strong stakeholder relationships across the business and proactively identifying opportunities to improve user experience, productivity and technology adoption
• Driving the adoption of AI agents and automation tools to modernise IT workflows, improve efficiency and enhance the end-user experience
• Building and maintaining Power BI dashboards and reporting to track service performance, ticket trends, SLA compliance and asset/license metrics, turning operational data into clear, actionable insight
• Owning service ticket management, documentation and escalation processes in line with ITIL standards
• Contributing to quarterly and annual IT budget planning, cost tracking, financial reporting, technology investment decisions and vendor management
• Managing software asset management, license compliance and version control across the function
• Leading communication and training initiatives to support technical changes and system enhancements
• Championing diversity and inclusion, and promoting positive health, safety and environment practices across the team