Hi! We’re on the lookout for an experienced Technical Support Lead to join Noda, a licensed UK Payment Institution and the brains behind an innovative Open Banking payments platform. If you’re fueled by fintech excitement and seek a global career journey, keep reading!
WHAT IS NODA?
Noda is reshaping online payments, allowing seamless transactions from customers to merchants’ bank accounts. With a footprint in the UK, EU, Canada, and Australia (Singapore up next!), we’re seeking a talented Technical Support Lead to be part of our dynamic team.
YOUR SKILLS AND EXPERIENCE:
- 5+ years of experience in a senior technical support role, preferably in the Fintech or B2B SaaS environment;
- Demonstrated leadership experience, with a track record of effectively leading and developing customer-facing teams and establishing related processes from scratch;
- Strong technical aptitude and ability to troubleshoot complex technical issues;
- Experience with CRM systems and support ticketing platforms;
- A track record of proactively introducing and implementing new ideas and solutions, an overall proactive mindset;
- Customer-focused mindset with a passion for delivering exceptional customer service;
- Excellent communication and interpersonal skills, with the ability to interact professionally with clients and internal stakeholders;
- Analytical mindset with the ability to identify trends, analyze data, and drive data-driven decisions;
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities;
- Strong skills in English and Russian (both written and spoken, min. level B2+).
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What do we offer?
- 100% Remote. Work from anywhere. Let the world be your office - work from one of our headquarters, or remotely. We span borders and continents, and promote the nomad lifestyle - it’s up to you to decide
- Employee Learning and Development. Professional growth. We encourage our employees to constantly develop and grow within his/her field of expertise by covering the training and education fees.
- Team buildings. Doesn’t matter where you work from - we’ll find a way to get the Team together. Take a part in a range of online and offline activities, as dinners, hikes, bike/cart ridings, karaoke nights, boat-trips, etc.
- Tech. We provide or compensate all necessary hardware.
- 7 wellness days. Take the opportunity to get a perfect work/life balance - stop for a while, take a rest, and enjoy life to the fullest.
- Non-toxic environment. We love what we do, we are proud to be #nodapeople and we are working together to achieve Noda goals!
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