At BETA Technologies, we apply our intellectual curiosity, passion for aviation, and commitment to sustainability toward a shared mission of revolutionizing electric aviation. Regardless of the position one holds, each team member brings their talent and desire to positively impact the environment and lives of others in a refreshing, vibrant, and inclusive culture.
We are seeking a highly skilled and motivated Technical Support Lead to join our team focusing on electric aircraft charging infrastructure. As the Technical Support Lead you will play a pivotal role in ensuring the highest availability and reliability of our charging infrastructure by ensuring our customers receive fast and efficient service to resolve any issues they encounter. Your expertise and leadership will be crucial in delivering exceptional technical support and maintaining customer satisfaction.

MINIMUM QUALIFICATIONS:

• Associate’s degree/Tech School Certificate, with +3 years experience; or +5 years of experience in a related field working as a technical support specialist, factory test, or field service technician.
• Willingness to travel 25% of the time, including internationally.
• Proven experience in providing technical support in EV charging, solar, energy storage, backup power, or similar industries.
• Excellent problem-solving and troubleshooting abilities with a focus on prompt issue resolution.
• Proficiency in using customer support tools and ticketing systems.
• Outstanding communication skills, both written and verbal, with the ability to explain technical concepts to customers and team members who have varying levels of technical knowledge.
• The ability to operate with empathy, professionalism, and a high sense of urgency to resolve issues.
• Proficiency with electrical test equipment such as digital multimeters, oscilloscopes, and data-loggers.

ABOVE AND BEYOND QUALIFICATIONS:

• Bachelor’s Degree in Engineering or related technical subject area.
• +10 years of experience working in a technical support or field service environment for a power electronics manufacturer or charge point operator.

Please refer the Job description for details