We’re looking for an experienced and people-focused technical support leader to join our team at Bromford. This is a hands-on role that blends technical support, leadership, and customer service to deliver a first-class IT experience to all our colleagues, including our senior leadership and executive teams.
If you’re passionate about technology and leading high-performing teams to deliver excellent service, this could be the perfect next step in your career.
You’ll lead a team of skilled technical support analysts, ensuring they provide efficient, friendly, and effective remote and onsite support. Your role will be key to maintaining a reliable and responsive IT support function, with a focus on continual improvement and a colleague-first approach. You’ll manage escalations, coach team members, and take responsibility for service performance across Bromford, with a strong focus on creating a happy, collaborative, and productive team culture.
With solid experience in 2nd or 3rd line support, and confidence across the Microsoft tech stack including Intune, Azure, and D365, you’ll bring a practical understanding of ITIL processes and a passion for process improvement. You’ll thrive in a fast-paced environment, providing technical guidance and direction while also rolling up your sleeves to resolve complex issues yourself when needed. You’ll also work closely with other IT teams and departments to identify and implement improvements that directly enhance the colleague experience.