About this job

Your future tasks

Technical support:
- You will support national and international customers and sales partners with technical questions and assist them in solving demanding use cases.
- You analyze technical problems, develop suitable solutions, and coordinate the handling of complaints with the relevant departments.
Technical Analysis & Validation:
- You investigate the causes of errors, conduct functional and practical tests, and review technical solutions as part of validations.
- You will accompany the commissioning of test equipment and support the optimization of existing products and processes.
Interdisciplinary collaboration:
- You will work across departments with teams from sales, development, product management and service to efficiently implement technical requirements.
- You coordinate technical issues with internal contacts and support the successful implementation of projects.
Technical documentation:
- You create, revise and maintain technical documentation, instructions and product information.

Education & Qualifications:
- You have completed vocational training in electronics or mechatronics with subsequent further training as a technician. In addition, you have at least one year of professional experience in technical support, service, or customer contact.
Expertise & Experience:
- You bring technical know-how in the field of electrical engineering.
- Travel is not your main focus; however, occasional business trips are no problem.
Language skills:
- You have very good German and English skills, both spoken and written.
Personal skills:
- You are a real "hands-on" type, technically skilled and solution-oriented.
- You impress with your team spirit, strong communication skills, and structured work style. A high degree of customer and service orientation completes your profile.

Responsibilities

Technical support:
- You will support national and international customers and sales partners with technical questions and assist them in solving demanding use cases.
- You analyze technical problems, develop suitable solutions, and coordinate the handling of complaints with the relevant departments.
Technical Analysis & Validation:
- You investigate the causes of errors, conduct functional and practical tests, and review technical solutions as part of validations.
- You will accompany the commissioning of test equipment and support the optimization of existing products and processes.
Interdisciplinary collaboration:
- You will work across departments with teams from sales, development, product management and service to efficiently implement technical requirements.
- You coordinate technical issues with internal contacts and support the successful implementation of projects.
Technical documentation:
- You create, revise and maintain technical documentation, instructions and product information.

Education & Qualifications:
- You have completed vocational training in electronics or mechatronics with subsequent further training as a technician. In addition, you have at least one year of professional experience in technical support, service, or customer contact.
Expertise & Experience:
- You bring technical know-how in the field of electrical engineering.
- Travel is not your main focus; however, occasional business trips are no problem.
Language skills:
- You have very good German and English skills, both spoken and written.
Personal skills:
- You are a real "hands-on" type, technically skilled and solution-oriented.
- You impress with your team spirit, strong communication skills, and structured work style. A high degree of customer and service orientation completes your profile.