Technical Support Manager - Aggreko Global Account at CUMMINGS INC

Daventry, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

0.0

Posted On

19 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Satisfaction, Product Improvement, Root Cause Analysis, Coaching, Training Materials, Six Sigma, Problem Solving, Distributor Management, Customer Experience, Mentorship, Feedback Analysis, Relationship Building, Service Lifecycle, Cost Reduction, Product Innovation

Industry

Motor Vehicle Manufacturing

Description

We are looking for a talented Technical Support Manager - Aggreko Global Account to join our team specializing in Marketing for DBU INTERNATIONAL SUPPORT in UK, any location In this role, you will make an impact in the following ways: Resolve Complex Technical Issues: You'll lead root cause investigations into product failures, ensuring fast, effective resolutions that enhance product reliability and customer satisfaction. Drive Product Improvements: By gathering and analyzing customer feedback, you will propose design and service enhancements that directly influence product innovation and durability. Enhance Customer Experience: Your ability to build trust-based relationships and act as the voice of the customer will ensure their needs are understood and met, strengthening long-term partnerships. Develop Distributor Capabilities: You will assess and guide distributor technical capabilities, ensuring they can deliver high-quality fleet support aligned with internal protocols. Coach Sales and Technical Teams: Through technical coaching and mentorship, you’ll elevate the performance of sales staff and junior support specialists, contributing to a more capable, confident team. Create and Improve Training Materials: Your input will help produce impactful manuals and reference guides that improve customer knowledge and product use efficiency. Advocate for Mutual Value: Using critical thinking and creative problem-solving, you will find solutions that support both the customer’s needs and the company’s strategic goals. Promote Cost and Efficiency Gains: By applying Six Sigma principles and continuous improvement strategies, you'll help reduce customer operating costs and improve the service lifecycle of products. As this is a global role, some flexibility outside the usual 8:00–5:00 hours may be required, while staying within the weekly hours allowed in the contract. This role is primarily remote; however, it may require occasional international travel (typically 1 to 3 times per year) as well as periodic on‑site support to resolve complex technical issues Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

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Responsibilities

The Technical Support Manager will resolve complex technical issues and drive product improvements based on customer feedback. They will also enhance customer experience and develop distributor capabilities.